Can't see external hard drive on MacOS [Ticket is in]

@Mark_A_Waidelich / @Peter_Hayns / @koen ----- Thank you for your continued feedback and more importantly, thank you for your patience.

Moving forward, I have enabled diagnostics on all of your accounts and the next time your Roon cores are active an automated report will be sent directly to our servers so we can have a closer look into what could be causing this issue with the mentioned external drives.

In the mean time if you have not provided the following information, may I very kindly ask you to do so. Please see below.

  • The make, model, and specs of the device currently hosting your Roon core.

  • The make and model of the hard drive(s) you are currently experiencing this issue with.

  • Please post a screen shot of your “Storage information” (Apple > About This Mac > System Information > Storage) as highlighted in RBM’s post above.

  • Please verify how the drive(s) are currently mounted to the Core machine.

  • Very important - ANY additional insight you can offer in regard to the HDs being used will be of great value to our team. Remember, no detail is too small.

-Eric