Can't update Payment info in Qobuz

This is entirely a Qobuz problem, but I am not getting a response from their support team, so I thought I would try here.

I got a new credit card recently, so my Qobuz auto-pay failed. When I enter my new credit card info into their web page, I get a generic message about not being able to process my payment at this time. I have opened a ticket with them about a week ago, and have not heard back. I have been pinging them daily with no updates.

In the meantime, I am getting increasingly alarming daily emails from Qobuz warning that I will lose access to my account if I don’t provide new payment info soon.

Has anyone else experienced any issue with entering credit card info into Qobuz’s web site?

Tidal has been trying to get me back, and sent me an offer for 90 days for $1. That is starting to look pretty good.

1 Like

I had this same problem and I did get in touch with Qobuz support. They said it was a problem on their end and they had to look into it by checking into the particular credit card and it would take time. So, I set up a Paypal account using the same card and paid that way.

I’ve seen a lot of people having this issue on reddit. Sadly Qobuz was pretty unhelpful to them.

Personally I’d suggest trying out Tidal.