Roon Core Machine
Windows 11, Intel i9, 32GB RAM
Networking Gear & Setup Details
Netgear Nighthawk R9000, (34 connected devices - mix of ethernet and wifi)
-
Who is your internet service provider?
Verizon Fios Gigabit Up/Down
-
Please list the make and model of your modem and router?
Netgear Nighthawk R9000 set to ‘router mode’
-
Do you have any additional network hardware, like additional routers or managed switches?
No
-
Does your network have any VPNs, proxy servers, or enterprise-grade security?
No
Connected Audio Devices
Sonos Speakers, iPad, iphones, iOT cameras, thermostats, etc.
Description of Issue -
What is the exact port forwarding error message you see in the Roon Settings → ARC tab?
{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“74.ggg.hhh.iii”,“router_external_ip”:“null”},
“status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“10.0.0.1”,“found_upnp”:true}
}
@Kevin_Brehm, sorry to hear about your issues on getting ARC configured.
he diagnostics you’ve provided suggest that UPnP is not properly configured on your router.
Please first try the following steps:
- Try to enable UPnP/NATPMP in the web administration interface for the router directly upstream from your Core, and on the FiOS router
- Try to manually open the port both your routers’ port forwarding configuration
- Make sure the IP/Port matches the Port listed in Roon → Settings → ARC
- Check for any VPNs or Firewalls that might be interfering
- Check if your can can configure your FiOS modem in Bridge mode, or the R9000 in Bridge mode
Hi @Kevin_Brehm,
The error status MultipleNATFound could have 2 reasons:
- you have more than 1 router in your setup
- Your ISP is using CG-NAT
My question is, is the Nighthawk R9000 the only router or do you also have a router provided by your ISP?
If you also have a router from your provider, can you set this device in bridge mode?
Kind regards,
Maarten.
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