@anon10609173, the Roon technical support team has had the capability to pull diagnostic information from Roon cores for many years. When customers report issues we routinely query this diagnostic information so as to be better read in on the issue at hand when communicating. We find that the vast majority of our user base appreciates our team being proactive in this way. In fact this is one of the only cases that I can recall in the past 5 years in which this capability has been an issue.
I understand that you would prefer that we not enable diagnostics on your core and I have made a note on your account to that effect. Rest assured no member of the Roon support team will query your core for diagnostic information without your express consent to do so.
In order to move your case forward, @benjamin will need access to your core’s logs. Please zip up a copy of your core’s logs and upload them using the instructions contained in the help center article below.