What best describes your playback issue?
· Music stops playing unexpectedly
What type of Zone is affected by this problem?
· *All of my Zones* are affected.
Does the issue affect all file formats?
· The issue affects *multiple/all* file formats.
Does the issue happen with local library music, streaming service music, or both?
· *Only streaming* music is affected.
Please select the streaming service(s) with which you're encountering playback problems.
· TIDAL
Have you tried logging out and back in again to your streaming service in Roon Settings?
· Logging out and back in had no impact, the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· 1/9/2025 4:50pm central US time
What are the make and model of the affected audio device(s) and the connection type?
· microrendu to chord qutest with wired networking to the Roon Core. Happens direct and running through HQPlayer on the Roon core. This has been absolutely stable with Tidal for years until very recently.
Describe the issue
Connectivity to Tidal is timing out, really slow, or resulting in Login Failed
Describe your network setup
Roon core running on a Linux VM under ESXi with direct connectivity to Unifi gateway firewall. I'm an cybersecurity professional, I don't believe this to be a networking issue on my end. I have consistent 15ms connectivity to tidal.com. I have executed the instructions here w/ no correction: https://help.roonlabs.com/portal/en/kb/articles/connectivity-issues-after-updating-to-build-1382