it has come to my attention in the newest firmware of Roon integrated into Control4 does not entirely work properly.
If Roon has a shortcut on the homepage of Control4 it does not activate the listening. However, if it is accessed through the ‘listen’ function it works without an issue. For the time being, we are no longer adding a home page shortcut on our clients Control4 systems.
It’s a very minor bug, but it would be great if we could have one-button Roon working again as it had worked on a previous version of Control4 and Roon. If this is rectified I’d be pleased to pass it on to our engineers so we can return to our preferred means of integration.
Thanks for reaching out! Can you please provide some more details regarding the setup so that I can understand the issue better?
What Control4 processor are you using?
What Control4 touchpanels do the issue occur on?
Does the issue also occur on the iOS Control4 app?
How are the shortcuts configured? Did you configure through the Composer app?
Can you please share a screenshot of what the Roon module looks like on the panel homepage and a screenshot of your Composer settings regarding the shortcut?
@69VanNuys It still works in Control4 when you activate the zone through the ‘listen’ command. For the time being we are just not putting it on the homepage, and will revisit cases that are affected.
@noris I’m waiting to hear back from the engineer the exact specification that caused this error.
I’m having this same issue, any resolution from Roon on this? The Roon core is also connected via USB output in my case and since the device is not on at the time I select Roon, I keep getting an error that the device is not ready for 3-4 seconds and have to press ok til it finally turns on. Would be nice if we can have a delay option in the driver to wait for the endpoint to turn on.
I am a Control4 Dealer from Austria. I have the same problem as discussed here before. As soon as the ROON icon is a “favourite” on the home screen on T3, it doesn’t work any more. It doesn’t start to play. If I go to “Listen” first and then to ROON it works without any problems. I talked to the Control4 team yesterday for two hours, and they also believe that the ROON driver is the problem. I hope to have a solution for this problem soon.
I’m having the same issue as well. Through the listen command on the remote or the listen page on the OSD, the integration works. It doesn’t work via the room’s favorites screen.
Also, is there a way to get the Now Playing screen view to display on the OSD while playing Roon like it does via Tidal through the Control4 OSD?