Error connecting to Roon ARC (ref#CN4SKC)

Support ARC: Port Forwarding Help
1

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· “natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· I've turned UPnP/ NAT-PMP on and ARC won't connect

Select the Diagnostic Keyword or Text String

· Something else

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

Hi, could anyone help with this one connecting to Roon ARC. I get the following error:

Describe your network setup

{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"185.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192.168.1.1","found_upnp":true,"error":"s:ClientUPnPError501ActionFailed"}
}

2

Hello @Ian_Mason ,

That error indicated that Roon wasn’t able to configure ARC via UPnP properly. Can you try to set up a manual port forward rule in the router (same one as you have configured in Roon Settings → ARC) and check to see if that works?

3

Router Port Forward
Router Port Forward985×2561 131 KB

4

Am I being dim? Help.

5

Hi @Ian_Mason,
This article talks about the manual port forwarding process. Is there something you need clarification on?

6

Been through all of that, nothing makes any difference. I’ve also tried the following router settings. Firewall OFF, Active DMZ, UPNP on/off. And all combinations of. No resolution. This ia all since a move to fibre to premises and a new router which I can’t fathom.

Current error:

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“185.aaa.bbb.ggg”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true,“error”:“<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“><s:Body><s:Fault>s:ClientUPnPError<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">501ActionFailed</s:Fault></s:Body></s:Envelope>”}
}

7

Sorry that should read ACTIVATED DMZ, no difference.

8

Don’t do this.

image
image1713×469 71 KB

9

Hi @Ian_Mason,

Please be sure RoonServer is behind the DMZ and restore the default security settings on the ISP router. You don’t want to expose this machine to the internet without any protection.

Instead, please review these steps, which provide a secure alternative for when port forwarding fails to automatically configure on a RoonServer machine like yours: