Not to be nitpicky, but you haven’t been ignored by support. The issue was recognized (maybe slowly) and brought to the attention of the developers, who said they plan to fix this. Support probably can’t do much from this point on, and I personally would prefer they don’t waste their time running through the forum to post „sorry no fix yet“ everywhere. They don’t have enough resources for the important things as it is.
Apparently that hasn’t happened, like many other things, which isn’t unheard of in software development. And yes, it can be frustrating with Roon (but other software projects also have looong fix lists). You don’t want me reposting all the things I reported that haven’t been 
. Others have been