Hi I'm Michael, new Product Manager. Let's Chat!

Hi @michael, well good to see you are still around. Though just to get things right - you started this conversation and dialogue so it’s from time to time important to drop by and give an update to some areas that are crucial to many users who follow the development / evolution of Roon over many years.

As you definitely know Roon is going for a shorter update cycle, though as you surely also know over the various months there have been a number of very severe regression bugs - and that is a massive problem for a large amount of users.
So nice to see there are some covert projects also going on in the background, it’s essential to provide a stable basis for all paying customers.

You most likely also see when browsing through various bugs that increasingly customers are worried because severe bugs aren’t fixed and there isn’t even a reply at all anymore from the Roon team.
Some are mentioned already here or for example QNAP - Not Showing Local Folders Anymore [See Staff Post - Guest Access Temporarily Resolves - Ongoing Investigation] which is there for more than 6 months(!) and there isn’t any reply from any Roon member for over 2 months.

I very much do hope that you can shed some light on what is going on inside Roon so that we can gain some more insight and trust again.