Today, when I was getting ready to walk Lucy, my dog, Roon ARC would not play anything and said poor connection when connected to my router. So, I tried the following:
Reset Roon ARC - nothing
Rebooted Roon Nucleus - nothing
Rebooted iPhone 13 Pro Max - nothing
Started walking Lucy - music started playing as soon as phone connected by cellular
Returned home - music stopped when reconnected to WIFI
Rebooted U-Verse router - music playing again
I’m getting a ‘poor connection’ message every time I try to connect to Arc. I’ve tried doing all the resets including the reset arc in settings. I’m getting the same message up. Can anyone help?
I have exactly the same problem as you, tried everything and nope, nothing helps. And now it’s getting worse, it doesn’t even connect the app with my roon server, when before at least it connected to the server, but if I left the house and try to run arc from anywhere else, it doesn’t work.
And before you ask, yep I double and triple check that in my roon app, I get the blue checkmark that my server and network are roon arc ready, but it’s incredibly difficult, if not impossible to find good troubleshooting tips or guides for this app and there’s hardly any support at all.
You need to start your own thread in the Roon Support category. Roon Support does not monitor any other categories. Also, there are only 4 support people, I believe, so it might take several days to get a response. In the meantime, other knowledgeable Roon customers will try to help you.
I have just downloaded arc again and in fairness it does load on my lan, but selecting an album to play particularly tidal ones, is far from nippy. Some might even say dog slow.
Downloading your albums is still a mediocre experience. Happy to blame apple for that though, its not much more fun in plex.
It got worse a month or so ago. Ot works fine for half an hout and then it starts saying that it didn’t see the core for the last 6 minutes and it stops working. At the end of the day it would work again.
Wifi is switched off. I don’t know what happened to Arc. Hope it will be fixed soon.
Wonder what has changed.
Now it is working perfectly again while I haven’t been even close to my core.
And once it works I am still amazed at how good Arc is. I never bothered listening to music while commuting but now this changed my train-life