I can not get to work Roon ARC

[Victor_Eduardo_Tubil (Victor Eduardo Tubilla)]

Roon Core Machine

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Networking Gear & Setup Details

Connected Audio Devices

Number of Tracks in Library

Description of Issue

[Geoff_Coupe]

please give full details of your setup by providing the following information:

Roon Core Machine

Networking Gear & Setup Details

1. Who is your internet service provider?

2. Please list the make and model of your modem and router?

3. Do you have any additional network hardware, like additional routers or managed switches?

4. Does your network have any VPNs, proxy servers, or enterprise-grade security?

Connected Audio Devices

Description of Issue -

What is the exact port forwarding error message you see in the Roon Settings → ARC tab?

[Victor_Eduardo_Tubil (Victor Eduardo Tubilla)]

Roon Core Machine

Mac Studio 32 gb M2 OS ventura 13.6.1

Networking Gear & Setup Details

Device Type: HG8245W5-6T used as modem only, manufacturer HUAWEI
Description: EchoLife HG8245W5-6T GPON Terminal (CLASS B+/PRODUCT ID:2150084754EGM2004086/CHIP:00000020210110)
Router : Linsys mesh model MX4000 series, 5 of them, one used as Router
TPLINK switch TL-SG10160 16 port switch
I am not using a VPN

Connected Audio Devices

have not pass to operate it, besides my Mac, I can operate the ARC with my iPhone 15 pro mas and my samsung ultra 23 being connected to my LAN

Number of Tracks in Library

6397 tracks

Description of Issue

I can operate Roon no problem on my LAN, I can even operate Roon ARC being on my LAN , but a total nightmare trying ARC outside my home, simply imposible, have tried a lot of teaks on my modem, routers, and everything from your page but have not being successful, I am pasting what Roon ARC test says on my Mac. I do have other devices connected and can access no problem from outside, Dyson, smart devices, Acs , stereos, and no problem with them, except your program ARC, hope you can help.
this is what I get when I do the test to ARC within my Roon in local mode, my Mac
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“177.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true,“error”:“<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/\” s:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/\“>\n<s:Body>\n<s:Fault>\ns:Client\nUPnPError\n\n<UPnPError xmlns="urn:schemas-upnp-org:control-1-0">\n501\nPAL_UPNP_SOAP_E_ACTION_FAILED\n\n\n</s:Fault>\n</s:Body>\n</s:Envelope>\n”}
}

[ged_hickman1]

Post a screenshot of roon setting, ARC.

[Menzies-Old]

I’d recommend turning off UPnP and try manually port forwarding.

@Victor_Eduardo_Tubil

server_ip”:“192.168.1.1”,“found_upnp”:true,“error

[Victor_Eduardo_Tubil (Victor Eduardo Tubilla)]

so who is going to help me, I only have two days left on the free trial

[Menzies-Old]

See my above message.

Your error, to me and I think @connor from Roon agreed, is linked to your UPnP not working correctly. Try turning it off and setup a manual port forwarding rule.

ARC Port Forwarding

[ged_hickman1]

Respond to the suggestions?

[Victor_Eduardo_Tubil (Victor Eduardo Tubilla)]

I already tried everything in my knowledge . I am cancelling my free subscription, nothing seemed to work, thank you

[Victor_Eduardo_Tubil (Victor Eduardo Tubilla)]

I already did it, without results

[connor]

Hi @Victor_Eduardo_Tubil,

If you’d like, we’d be happy to extend your free trial while you troubleshoot your ARC connectivity situation.

You need to note the Port and IP Address listed in Roon → Settings and do the following:

1. enter your router web administration. There should be instructions for how to do this in your router’s manual.
2. Find the setting, if available, related to Port Forwarding
3. Create a TCP Port Forwarding rule. You’ll need to copy and paste the Port and IP Address from Roon → Settings mentioned above.

Please let us know if you’d like a trial extension and require further guidance. Thanks!

[Victor_Eduardo_Tubil (Victor Eduardo Tubilla)]

Yes, two days ago I received an Linksys Router Hydra Mesh Wifi 6 con 3 Bandas AXE6600, I would like to try ROON with this new Reuter, can you please advice what do I need to do in order to proceed with the trial period ?
Many thanks

Victor

[Victor_Eduardo_Tubil (Victor Eduardo Tubilla)]

hello, i am asking to provide an extended period of free trial

[Victor_Eduardo_Tubil (Victor Eduardo Tubilla)]

[quote=“Victor_Eduardo_Tubil, post:15, topic:255048, full:true”]

[/hello, i am asking to provide an extended period of free trial]

[Jim_F]

Never mind, I see they offered to extend your trial. However, you probably need to follow their advice and post results with screen shots, etc.

[Jim_F]

@connor

Hi @Victor_Eduardo_Tubil,

If you’d like, we’d be happy to extend your free trial while you troubleshoot your ARC connectivity situation.

You need to note the Port and IP Address listed in Roon → Settings and do the following:

1. enter your router web administration. There should be instructions for how to do this in your router’s manual.
2. Find the setting, if available, related to Port Forwarding
3. Create a TCP Port Forwarding rule. You’ll need to copy and paste the Port and IP Address from Roon → Settings mentioned above.

Please let us know if you’d like a trial extension and require further guidance. Thanks!

This (10 char)

EDIT: You could do a monthly subscription, then cancel in 30 days if Roon doesn’t work for you.

[Victor_Eduardo_Tubil (Victor Eduardo Tubilla)]

How am I gong to do that I my subscription is expired ???