Today when I logged into Roon, I got a message that there was a problem with Qobuz. Specifically, a red banner telling me to upgrade my Qobuz account.
I went to Qobuz and checked, sure enough, my credit card was one that got hijacked. So put in a new card and got Qobuz working. However, Roon still sends me the error message to “upgrade.”
My Qobuz is the Studio one (hi-res), so I don’t know what to do. Tidal works fine. My Roon runs on a Nucleus Titan. HELP!
probably won’t help - but have you tried clearing your ROON and (if existent) Qobuz web browser cookies? I have found the strangest issues due to cached data.
Just cleared both, no impact. Still getting the error meassage.
Hi @Craig_Martin,
In Roon, go to settings and then log out of Qobuz, then sign back in.
Have you tried to connect on a 2nd device (iPhone or desktop or ipad)?
Yes, same problem.
Also tried logging out of Qobuz, then logging back in. Not successful.
Wow - I am stumped as failure on multiple devices seems* to rule out Roon. Going to look around a bit as this is interesting. (“Oh great” Craig mutters “interesting “)
Not really it could still be Roon, as the Roon to Qobuz validation is always from Roon Server to Qobuz, the other devices are just Roon Remotes.
That said, it could be Qobuz account validation system being a bit slow to catch up with the new payment details … so it’s worth checking if the Qobuz app can play tracks.
Have you tried Rebooting the device that your Roon Server is running on.
Worth a shot even if it’s just to rule that out.
If that doesn’t help them you might require assistance from Roon technical support who can run diagnostics and check your Roon Server logs.
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AH “Qobuz account validation system being a bit slow to catch up” - (very) good point.
It appears Qobuz being slow was the issue. Working now. .