I missed a memo but why is there no support here?

Early Access
9

Thanks for this. Apologize to the team if I came off as harsh or overly critical this morning. I upgraded like 48-72 hours ago. Everything worked 48 hours ago. My wife said her iPad stopped working last night but Android worked. This morning my Windows and Mac remotes stopped working. 1 Android tablet worked but the one she used last night did not. The cascading failures, even though I realized this was a prod / early issue compatibility issue, plus the combined lack of search results, started making me believe I had a Core problem (start panic mode).

To top off the whole bit of confusion this morning, Play Store didn’t show an update (but it did say I was beta). Finally, after a few reboots one tablet saw the update. The other tablet required clearing cache and app data out of the Play store. Not a Roon issue but seriously complicated solving / troubleshooting.

Just a massive comedy of errors on my part for sure. This was the most complex and time consuming upgrade I’ve ever done to be honest. Usually they are smooth as snot. My initial post was needed because I didn’t find the instructions on how to migrate all Remotes to early access (although they had been working since joining early many many months ago). Up to 48 hours ago, when the last remote died this morning, I didn’t realize I was running straight into my own outage. And, as you point out, I had to have clicked on that link previously for the pin to disappear.

The matrix that is on the Release Notes for general isn’t being done for early access which is another datapoint that caused me confusion.

I’ve noticed all these “little” things before but when nothing is working and you’ve not even had 2 minutes to start the morning routine they snowballed quickly.

Again, appreciate the community and the Roon team. I just had a very bad Roon morning and I guess I was due. Been smooth sailing for years here :slight_smile: Also a good reminder to check the KB.

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