Hi @jamie, I can confirm that the Windows drivers for my Windows 10 machine are both the manufacturers and up-to-date, plus the same is the case for my Windows 7 machine, where exactly the same problem exists.
Furthermore, to rule out Window’s device drivers, here’s the same screen from my iPad
Also when manually selected the correct recordings, which as you are correctly, are present in the Roon meta database library, but Roon will not save or associate those details with the files in my library. As such this album remains unidentified in my rebuild post B88x library.
Remember I had to ‘start over’ with a fresh database build as all B831 backups going back over a year would not operate in B880 or beyond.
I have also have two other instances of this issue
All screenshots taken from an iPad remote running iOS 15.2.1
Plus both of these albums were correctly identified in my Roon Core database pre-B880 or “Before Corruption”.
I have accessed the underlying files, and read the IDtag meta data associated with the files, using both mp3tag and dBPoweramp (both in Windows 7, but these program work well without issue, release after release after release, unlike Roon).
Also Asset UPnP server is able to read the meta data and index the works correctly - do you want a screenshot of the albums presenting correctly in another application?
Any insight is why Roon cannot lookup these up and save the identified metadata.
I hope I don’t have to rebuild another database from scratch - it has taken over a month, so far and not back to the “Before Corruption” position. Plus that would be the 3rd time, with the first being with Roon 1.0 B30 back in 2015.
Roon can look them up and save the identified metadata. I’m unsure of why Roon isn’t recognizing the albums but I suspect that it has to do with the metadata tagging.
The two albums you posted here most recently aren’t recognized by Roon. See screenshots below with annotations.
Because of that you’ll have to manually search for those albums so Roon can match metadata. It looks like you’re being prompted to do that. Can you describe the steps you’re taking after searching for the correct title when you try to save the metadata in Roon - and share some screenshots?
I looked into this further and discovered that what you’re experiencing is a know issue and we have a ticket in on it. I apologize for the inconvenience and for my inability to provide a more specific timeline. I’ll provide more details as soon as I have them. Thank you in advance for your patience.
Hi, That’s fine, maybe a fix will be in the next release?
Why is it just affecting certain Albums? As part of my rebuild I had to reidentify over 400-500 albums, in my library of 7k. I am now down to 60 or so.
We’ve gotten some positive reports that this is fixed now. Are you able to identify the Karajan, Filippini, and Pollini albums you were having problems with when attempting to manually identify?
Thank you guys! Can you please confirm @simon_pepper & @Simon_Chick that you’re both on Build 898 and that you’ve attempted to manually identify and save on that build?
Yes I am also on build 898, on the core and the local PC.
I just repeated an attempt to identify a cd, specifically a Naxos album, Adolphe Adam - Giselle highlights, cond. Andrew Mogrelia…
I have also added the composer, title and conductor manually in Roon.
When I click Identify I get no suggestions, just the red button as in the screenshots above, so I add the data then click search. The correct album comes up, I select it and then get the blank screen, also as above.
That was all repeated just now.
So the issue is very much still there.
We are not able to reproduce on our end, can you please reproduce the issue on your end and let us know the time + date + artist/track you searched for? We’ll enable logging and try to see if there are commonalities in the logs.
So trying to identify this collection of 1963 recordings, I firstly get the red box as unidentified & unfounded, and when attempted to search on the artist and recording, it can be found in Roon’s meta database, but when selected, there is just a blank screen presented.
Please take my debug information and if you want logs let me know.
Thanks.
A minute ago I searched for Artist: Preston Album: Bach organ. This brings up the correct album (second in list). When I select that row I just get a blank screen.
