Intel NUC died out of nowhere

I have no external drive attached.

I had just for testing reasons an external drive attached a few month ago. But I removed it then. Could that be the reasons for the error?

The hints in the link are not helpful as I do not get into the bios because my wired keyboard does not work - tried all usb ports…

Try this

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Thanks for the replies so far.

I found out that when I remove the M2 SSD from the system, I can get into the BIOS and my keyboard is working. This narrows down the problem.

Do you think the SSD is defect?

I use a Transcend 128GB Nvme PCIe Gen3 X4 MTE110S M.2 SSD Solid State Drive TS128GMTE110S.

When I install the ssd again, I get stuck on the Intel Logo Screen in which I should choose from the three option F2 enter Uefi…etc. Here my keyboard does not work anymore and I cant get into the uefi.

Help is more than welcome :slight_smile:

Well, I notice that this particular M.2 SSD card is not listed in the Intel Compatibility Tool. Personally, I think I would source components that are named in this list.

Thanks, but why is this then recommended by the roon folks for the ROCK?

https://kb.roonlabs.com/Roon_Optimized_Core_Kit

Very good question, and the answer is I don’t know. Something for @support to respond to, I think.

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Please get a better brand of SSD, regardless of whether it’s in or not in any list. Please do a search here and see what SSD others are using.

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Case in point. I only use Samsung. Looking on Amazon: Samsung 970 EVO Plus SSD 250GB - M.2 NVMe (MZ-V7S250B/AM) is way big for the job, but also not very pricey, imho.

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It could simply be that the SSD failed. And you just need to replace it??

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Indeed, this is what I did, ordered a Samsung M2 SSD.

Lets see if the NUC performs correctly with the new drive.

I ll report back!

Received the new SSD. Installed it. Nuc sees the drive.

I installed ROCK again and everything is smooth as before.

Just two remarks.

(1) I do not whether the error occured because I used a relatively low priced SSD or there was a different problem.
(2) A reason for the failure could lie in the fact that I do not disabled USB boot first in the BIOS. As my M2 SSD drive was not selectable as a boot drive, I installed ROCK via USB and after the process I directly went in the BIOS again and disabled the USB boot option. @support: I think it make sense to update the installation guide for Intel NUC 8th Generation users.

Best,
Niklas

SSDs do fail occasionally. I had a Samsung SSD go bad on me a couple of years ago. Rare, but not entirely unknown.

And SSDs are made from different memory types, some of which are more robust than others.

When you pulled out the SSD, the keyboard became working again is a clear indication that your previous SSD is defective.

@Geoff_Coupe I’d not call SSD failure to be occasional. Personally I actually believe they fail more than mechanical HDD, in ways that are much less recoverable, and with no useful SMART warning beforehand. HDD often has bad sectors increasing, makes strange mechanical sounds like click of death, etc. SSD just dies.

Very true, and I’d recommend buying SSD only from brands that manufacture their own NAND chips.

I’d add, be careful about using QLC memory based SSDs, as well. Maybe for long term storage, but, I wouldn’t use them for the OS/Database drive.

Sorry, there is something that I don’t understand… :thinking:
I bought the components to build my ROCK using EXACTLY the products as specified in the official Roon guide here https://kb.roonlabs.com/Roon_Optimized_Core_Kit but now I read here that I should buy a “better brand of SSD”…

Niklas has bought the component as in your spec too and is facing problem that seems could come from M2 SSD not reliable enought, but why If he bought respecting the specs now I have to read that is better a Samsung EVO? if a Samsung EVO is better (more reliable) as is not much more pricey why not to put only that in the spec to reduce the risk to face problem (and waste life time) ?

is the M2 in your spec suitable to run expected reliable life and live user the possibility to spend time in listening music instead of unpleasant computer problem solving?

and I would like to quote a question from Nikla about the M2 not listed in the official Intel Compatibility Tool that seems to be still without answer: “why is this then recommended by the roon folks for the ROCK?”

I would like to better understand, thks in advance

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Specs and reliability are completely different and unrelated concepts. If you buy a car that has all the advertized features and can reach the advertized speed, it meets the specs. Whether it breaks down in 6 months has no relation to the specs.

I believe some brands are more reliable than others, that is subjective and not (usually) quantifiable - so it’s normal for different people to have different recommendations. There are certainly others who have different beliefs/preferences regarding which brands are more reliable. Yet there are others who attribute reliability to luck instead of brand, and I cannot disagree with them. I use a cheap brand of smartphone that many will consider to be bad, but it works for me ok (after some initial firmware troubles).

There is no guaranteed reliable life of computer components. Most people have not heard of Intel CPU dying in a non-overclocked properly configured setup, but I actually came across two in the last three decades. Some components may have MTBF values but they are practically meaningless for the end users. You cannot run away from unpleasant computer problem just as mankind cannot avoid illness.

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let’s talk about suggested configuration for NUC to run ROCK by Roon people and not about car (or I missed I’m in another forum? :roll_eyes:)… the point here is in the word “suggested”, one thing is to say that any M2 SSD, with defined minimum specs, is suitable for this application and another one is to have a link direct to Amazon page with a specific item… a guy like me in the second option think that is a reliable tested configuration, and as I trust people from Roon I think they point to a product that doesn’t “breaks down in 6 months” as they perfectly know we all customers buying Roon want to listen music and not, instead, play with computer hardware… for sure they are not the owner of the SSD factory or involved in quality control in that SSD brand but I belive they choose a product not just because it fit the minimum spec, the NUC is a perfect example as it is not the most cheap compact computer in the market, probably one of the most expensive but reliable as, like we all know, with Roon has to run 24/7… togheter with the M2 installed inside

waiting for Roon reply I will continue to consider the “linked” M2 SSD a reliable one (not for expedition to MARS eh… I know what MTBF means too) as linked by them… or it is time to change the specs? (what is the right item in Samsung or Crucial product line? … this one is ok ? https://www.amazon.it/Samsung-MZ-V7S250BW-Unit%C3%A0-PLUS-Arancione/dp/B07MHXYL6T/ref=sr_1_3?__mk_it_IT=%C3%85M%C3%85%C5%BD%C3%95%C3%91&keywords=samsung+ssd+M2&qid=1573839047&s=pc&sr=1-3)

Hi Paolo!

Just to be clear, I am just a volunteer moderator on the forums and an active user (hopefully viewed as being generally helpful :smiley:), not, an employee of Roon. I did not have any input on the published suggested hardware.

Roon’s hardware suggestions are for I am assuming, average or normal usage. When it comes to SSDs, I already posted what I would recommend. But, that too can change as hardware goes in and out of production.

I am happy to provide suggested hardware advice, but, I usually do so over PMs rather than just in the forums, as I think everyone’s needs are different; and I try to understand what a Roon user is trying to do and get a feel for how their use will grow, before suggesting hardware.

Also, from my own history of hardware discussions from early on in the forums, it was pretty clear that for my own personal use, I am solidly in the “way overspec the server hardware” camp rather than “just the basics to get it done” camp. My lastest server is in the “look at my hardware” thread with pics and specs if you are interested. Note it is not a NUC.

As for hardware recommendations, Peter is right about different users (even hardware techs) having different recommendations based on personal experience. For example, I had a series of Seagate drives fail spectacularly for me in the early 90s. Never touched, used, or spec’d a Seagate drive since. I tend to recommend hardware I have actually used, so, I recommend Samsung SSDs because that is what I currently use. I have never used a Transcend drive so I would never recommend it. I have used a Corsair drive and that is why I recommend Samsung, lol.

Seems like a straightforward spec, but, it is kind of meanlingless for SSDs. Take a read of this:
https://www.enterprisestorageforum.com/storage-hardware/ssd-lifespan.html