Issue setting up Roon Arc

[msaia]

Roon Core Machine

Custom PC, AMD Ryzen 9 5900X 12-Core Processor, 128gb ram, windows 11 home 21H2, OS build 22000.1219

Networking Gear & Setup Details

I’m using a Verizon fios router

Connected Audio Devices

Just speakers over usb. They work perfectly.

Number of Tracks in Library

64,742 tracks

Description of Issue

I’m trying to set up Roon Arc but keep getting this error. I went through the setup and manual setup and nothing seems to fix it. This is the error I see.

{
“connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“72.ddd.eee.fff”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true,“error”:“doaction request return statuscode: ConnectFailure”}
}

[connor]

Hi @msaia,

Do you have a second router in your setup? I recommend trying a port assignment in Roon - Settings - >ARC other than Port 55000 (the default).

If you only have the Verizon modem/router, then do you have any firewalls, VPNs, or network security on your local network?

We’ll proceed from there with additional questions. Thanks!