Issue with Configuring Roon ARC in Early Access B1389 (ref#DRHAJT)

[Robert_F]

Full form submission

Network Setup

I use my ISP's router alongside a personal router.

ARC Status

ARC is *Not Ready*

Roon Error Code

The ARC settings page says "Not Ready," but I can still connect to ARC via cellular data. I'm having another problem.

I am running Early Access B1389 and Roon ARC cannot be configured and there is no error message posted in the Roon ARC Settings tab.

No error message is being shown:

I have rebooted everything and reset my two routers, but no diagnostic message is available.

[Jim_F]

Check your firewall settings. Maybe they got changed. I’m seeing this and Roon ARC working well.

[jhwalker (John Walker)]

I’m having the same problem - Roon says it should be fine, I also see the correct port configured in my router, but unable to access

[Suedkiez (Just a fellow user like you)]

Works for me

[jhwalker (John Walker)]

I wound up “killing” ARC in iOS and relaunching and it went right in

[Robert_F]

Thanks Jim, firewall settings are the unchanged and working. Roon works fine otherwise, just cannot get the ARC error message displayed.

This happened to a few very early EA builds of ARC, but reboots tended to fix them. Not this time unfortunately.

[ivan]

Hi, @Robert_F, thank you for your report. Could you, please, confirm that ARC on LTE stopped working for you? I am asking because it’s weird that you don’t have an error message in Roon’s UI, so I wanted to double-check on that.

We also requested some diagnostic reports from your RoonServer, could you, please, reboot your RoonServer one more time?

Thanks!

–
Ivan

[Robert_F]

Hi @ivan, I have always had issues with ARC, but it definitely does not work now. I have activated it again via port forwarding but cannot get it to work on my mobile network.

[Robert_F]

@ivan, I rebooted the Windows PC and restarted Roon Server around 2:32PM US Central time today, no change in ARC, still do not receive a full ARC error message (the screenshot above remains consistent with my Roon Server).

[ivan]

Thank you, @Robert_F, we received the diagnostics report, I am going to pass it on to the dev team. Hopefully we are going to figure out what the problem here is soon.

Thanks!

–
Ivan

[Robert_F]

Thank you @ivan.

[ivan]

Another question, if I may, @Robert_F, do you have ipv6 enabled on the machine running RoonServer?

Thanks!

–
Ivan

[Robert_F]

@Ivan, yes, IPv6 is enabled (AT&T and their gateway requires it) but in a passthrough mode to my ASUS LAN router. I have not seen this behavior since the first 2-3 versions of ARC in the early Early Access releases.

[Robert_F]

This issue is resolved with the Early Access 1395 update.