Issue with NAT-PMP and UPnP Autoconfiguration Settings (ref#644E6W)

Support ARC: Port Forwarding Help
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Network Setup

I use a single personal router not provided by my ISP

ARC Status

ARC is *Not Ready*

Roon Error Code

“natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

I've turned UPnP/ NAT-PMP on and ARC won't connect

Select the Diagnostic Keyword or Text String

Something else

“Actual_external_ip” : “24.aaa.bbb.ddd” , “actual_external_ipv6” : “null” , “router_external_ip” : “null”

Natpmp_autoconfig “not found”

I’ve got my server set with a static IP and UPnP enabled on my router - also set a port forward.

I’m out of ideas.



Upnp_autoconfig “not found”

2

Who is the ISP?

Is their router connected to yours?

What’s the make and model of theirs?

What’s the make and model of yours?

3

Only set one, not both.

If you have a manual port forwarding rule set, turn off UPnP.

4

Turned off port forward, UPnP on, no change.

ISP is Spectrum

I own my own equipment

Modem is a Netgear

Router is a TP-Link Deco mesh system

5

The error message you posted but removed showed an error with the UPnP. I’d stick with the manual rule set.

Is this a modem or an actual router?

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Full error text:

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“24.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“24.aaa.bbb.ccc”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.68.1”,“found_upnp”:true}
}

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It’s just a modem.

Also posted full error text.

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Routing duties are handled by the TP-Link Deco Mesh

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Try turning off UPnP and set a manual port forwarding rule.

The error is now with natpmp autoconfig

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Below is the error after setting port forward, UPnP off:

{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“24.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“status”:“NotFound”}
}

11

I believe it uses UPnP or NATPMP

12

Fixed it - it was the built in Windows firewall

3 Likes
13

Nice one. Glad it’s sorted. :+1:

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