Include your operating system and machine info (Model, CPU, RAM) →
Windows PC running Windows 10
Networking Gear & Setup Details
Modem is Zyxel 4927 B50a
Connected Audio Devices
Airplay into a Marantz 8015
Number of Tracks in Library
library is approximately 133,000 tracks
Description of Issue
New user attempting to utilize ARC outside the home. I have enable the UPnP and NAT on the modem, I have also manually configured the router and still I cannot get it to work. The trouble shooting message I get is below:
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“69.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true,“error”:“Did not find UPnP service with WANIPConnection on network”}
}
Thank you for your patience while we worked through the queue to reach your inquiry.
First off, who is your internet service provider? Do you have an additional router in your setup other than the Zyxel modem/router combination unit?
Since you’ve written a manual port forwarding rule, what happens if you try changing the port assignment to a new range? Roon ARC will usually attempt to autoconfigure in the 55000 range, and I assume your manual port forwarding rule matches that port assignment. I recommend trying something a few thousand up or down, in case your ISP has restricted certain ports.
The diagnostic you’ve posted indicates that UPnP, the service in the router that ARC uses to autoconfigure port forwarding, does not have access to the internet. You won’t need autoconfiguration if the manual rule works, but we can troubleshoot this as well. Usually, this diagnostic presents when:
router firmware is out of date and barring access to UPnP
you are inadvertently connected to a second router on your RoonServer machine than the upstream Zyxel router with the manual port forwarding rule
There is a VPN or security feature restricting access to UPnP on either your RoonServer machine or router. Have you added Roon.exe as a firewall exception in Windows?
Let us know a little more and we’ll work from there.