No, nor do I. I felt (could be wrong) that the implication in some posts by some posters was that the mods, in general, were not up to the task and that
at which point, I ventured to suggest, those 'someone else’s might wish that they hadn’t rushed to judgement so quickly 
May I advance three little points here:
- I have only been using Roon and frequenting this forum for less than five years; I’ve rarely, if ever, had a support issue unresolved - one way or another
- I doubt that there are many forum users, though (yourself included, I bet), who would not welcome a tighter and more streamlined (perhaps eventually separate) support structure. But can you see evidence in other areas (not to mention statements from Roonlabs) that suggest that this is something which Harman/Roonlabs is/are looking at now?
- in many cases the support I have received has been courtesy of the extreme and at times utterly astonishing expertise of other members; I suspect I may have learned more from individual dialogue (sometimes turning into valued online friendships), which might not necessarily have ensued from buy technical support teams - expert though they also obviously are. Maybe we should revisit this issue again in a few months?
Aha. Isn’t that where you can come in - and help them to understand your exact environment? To me it seems a near miracle that Roon can support so many (tens of?) thousands of possible hard- and software combinations.
Oh the must be distressing; I’ve obviously been lucky - in all those years of browsing many times a day I’ve seen but a couple of cases.