I've fallen a little out of love with the Roon forum 💔

[Robem]

@Suedkiez

But here you added to complaints about moderation and suggested changing mods

That’s not what I intended and I suspect you know that. I suggested that when they have had “enough” that they hand off to someone else, that to me implies a voluntary transfer of responsibility due to weariness/frustration/exhaustion or whatever the cause of “enough” is. It’s common practice that people get relieved when they get tired.

[Glimmer]

@Andreas_Philipp1

Then it is considered childish to ask for clearly stated rules that should be followed, and clear communication of decisions being made about topics, threads and discussions?

Yours words my friend, I made no reference to anyone being considered childish, but rather that we could all be mature, a subtle but distinct difference.

[Marin_Weigel (Bram Stoker's Cappuccino)]

@Andreas_Philipp1

There are plenty of off-topic threads going on forever

@Andreas_Philipp1

Then there are threads like the one seemingly about ASR and which was shut down

There’s a stark difference between those, don’t you think?

The latter example qualifies for the guideline’s category Avoid Behaviors That Breed Incivility

[Andreas_Philipp1]

@Marin_Weigel

The latter example qualifies for the guideline’s category Avoid Behaviors That Breed Incivility

I don’t think that the closed thread qualified as such just yet, but again this goes to show my point… Had the mod made clear his reasoning, we wouldn’t have to second-guess…

And not only because I want to avoid being uncivil in the guideline’s sense, but because this Sunday morning is just glorious at this remote place in Colombia’s Magdalene river valley, I’ll take my leave now and wish you all a happy day!!

[s73nm (Sven M.)]

@Andreas_Philipp1

Had the mod made clear his reasoning

Was the following not clear then?

@AceRimmer

And getting personal yet again despite numerous warnings.

[Mark_Sealey]

@Robem,

@Robem

…I don’t recall anyone here saying that the moderation tasks are easy…

No, nor do I. I felt (could be wrong) that the implication in some posts by some posters was that the mods, in general, were not up to the task and that

@Robem

…they should probably hand off to someone else and/or take a break…

at which point, I ventured to suggest, those 'someone else’s might wish that they hadn’t rushed to judgement so quickly

…it is about being forced to use this forum for support needs.

May I advance three little points here:

1. I have only been using Roon and frequenting this forum for less than five years; I’ve rarely, if ever, had a support issue unresolved - one way or another
2. I doubt that there are many forum users, though (yourself included, I bet), who would not welcome a tighter and more streamlined (perhaps eventually separate) support structure. But can you see evidence in other areas (not to mention statements from Roonlabs) that suggest that this is something which Harman/Roonlabs is/are looking at now?
3. in many cases the support I have received has been courtesy of the extreme and at times utterly astonishing expertise of other members; I suspect I may have learned more from individual dialogue (sometimes turning into valued online friendships), which might not necessarily have ensued from buy technical support teams - expert though they also obviously are. Maybe we should revisit this issue again in a few months?

It’s also about everyone thinking they are an expert in the way my network is setup.

Aha. Isn’t that where you can come in - and help them to understand your exact environment? To me it seems a near miracle that Roon can support so many (tens of?) thousands of possible hard- and software combinations.

It’s also about the “I’m fine you must be doing something wrong” crowd.

Oh the must be distressing; I’ve obviously been lucky - in all those years of browsing many times a day I’ve seen but a couple of cases.

[Rockhound]

I think this thread has run its course - time for a mod to shut it down.

/s

[Marin_Weigel (Bram Stoker's Cappuccino)]

rolling on the floor laughing

[Graeme_Finlayson (The Mad Scientist)]

I’m surprised the ASR thread went on as long as it did. It got borderline nasty. The fact that the mods didn’t shut it down earlier is testament to their patience, tolerance and unswerving faith in human nature…

[Robem]

I couldn’t disagree with you more in a few aspects.

I try not to bring things to RoonLabs Support unless they are real issues. Memory leaks, processes terminating, cross contamination of profiles, to name some off the top of my head. Why do I need to describe my setup to anyone other than RoonLabs support team? I have over 35 years experience supporting complex interconnected systems myself, I don’t need some amateurs that are looking to boost their post count getting involved in my support needs just so that they can appear more authoritative to others.

Added: there’s only one person here who has ever been of any help to me, and he’s one of the people that’s been chastised in this thread.

[wideopensource]

lol, they are saints, gotcha.

[Frank_Nickel]

@Mark_Sealey

have only been using Roon and frequenting this forum for less than five years; I’ve rarely, if ever, had a support issue unresolved - one way or another

I have an open ticket which is over three and a half years old. So all is not well on the Support Front for everybody.

@Mark_Sealey

Oh the must be distressing; I’ve obviously been lucky - in all those years of browsing many times a day I’ve seen but a couple of cases.

Without any sarcasme I am happy for you. But pointing that out to someone who has a problem doesnt help that person very much, don’t you think?

[Frank_Nickel]

It is anyones choice to do a job or not. If I am not up to that job - be it voluntary or professionally - I would not do it.
My wife works in three different libraries and they rely heavily on volunteers. The amount of payed employees (50) is way less than the amount of the volunteers. (240). Despite of being grateful to their contribution there is always a critical review on their work.
I am just wondering if that is the case here too.

[Frank_Nickel]

@Mark_Sealey

To me it seems a near miracle that Roon can support so many (tens of?) thousands of possible hard- and software combinations.

Maybe I judge to hard on that one, but:
It was their own choice to take up that road. So you might embrace yourself what is coming up on the Support Front.
I have a little problem with that one. Roon is not quite cheap for what it is doing. Mind you. I am not complaining. But when I look at other software which comes for free, like for instance Kodi, I really wonder how they can manage it on quite a lot of platforms (Linux, Windows, Android) and get the job done gracefully, without any cents spent on my side.

[DDPS]

Has anybody here ever tried to play this:

Moderator Mayhem: A Content Moderation Game

?

[Mark_Sealey]

Frank,

@Frank_Nickel

But pointing that out to someone who has a problem doesnt help that person very much, don’t you think?

I too have a ticket which is not getting immediate attention; and is nearly five months old. I can’t pretend that I’m 100% satisfied.

But it’s the only one; and I guess that the good people at RoonLabs are either puzzled or working on it. I agree, I wish that were better

My reason for alluding to my experience was not at all to deny that others (myself included) do not always get the service which a more orthodox ticketing system can provide. But to invite a look at the ‘big picture’ in the sense that it is likely, I would have thought, that those who complain about delays an unresolved problems and then draw all sorts of conclusions about how awful things are may not be wholly representative of the wider situation.

Have you tried ‘re-awakening’ your tickets? Good luck .

[Frank_Nickel]

Yes, I agree with you on the “Helicopterview”. At some point frustration takes over and might colourise the personal view to the negative.
Overall I too believe that they are doing their best.
No, I have not reawaken my ticket. I have done that in the past and at some point I just got tired of it.

[Mark_Sealey]

Understood, Frank. Where is the ticket in question?

[Rugby (aka Daniel or Big Dan)]

@Frank_Nickel

I have not reawaken my ticket. I have done that in the past

The quad playback issue?

[Robem]

@Frank_Nickel

Overall I too believe that they are doing their best.

It costs very little to communicate, dialog has the potential of turning a negative customer support experience into one where understanding, and ultimately increased customer satisfaction leads to a positive outcome. Being ghosted and kept totally in the dark leads to the opposite.