Streber 
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Streber haben oft Recht 
Anyway, Iāve been on enough forums and moderated mailinglists for the last 30+ years to know that itās not easy to sustain.
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I have a funny feeling that:
- the work the moderators do looks much easier than it is, and
- that anyone else stepping up would (soon) find it as difficult; and find making such judgements just as hard.
I can only say, āThanks, mods!ā
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I donāt recall anyone here saying that the moderation tasks are easy.
To me, itās not about the mods, it is about being forced to use this forum for support needs. Itās also about everyone thinking they are an expert in the way my network is setup. Itās also about the āIām fine you must be doing something wrongā crowd. Itās also about the way RoonLabs staff donāt respond to support issues.
My problem is not with players (moderators), it is the game (community forums) that I have a problem with.
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Or maybe people are just trying to help.
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But here you added to complaints about moderation and suggested changing mods because of moderation of a thread that had nothing to do with support and whose natural home would have been on ASR. Itās Roonās curtesy that it could go on as long as it did.
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Guysā¦ āRoon Support Forumā. If there was less noise and off-topic stuff, it would perhaps be easier to get help and/or use search 
I dunno, Roon created all these other categories, and itās not a bad strategy to attract people, I guess. Itās also called the Roon forum, not the Roon support forum.
Itās easy to just read, write, or search in Support, if one prefers. I do mostly that. Others talk about Music and never help anyone. Thatās fine.
And if Roon mods let an off-topic (if the main topic is Roon) go on for a while and then pull the plug, I think thatās their prerogative and I donāt understand the ensuing wailing every time.
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There are plenty of off-topic threads going on foreverā¦ Talk about quadrupeds, Whisky, photographyā¦ Whatever. So itās quite clear that Roon the company has no problem whatsoever with people coming here to talk about these very off-topic things.
Then there are community guidelines, which we are all strongly encouraged to follow. If we donāt, our contributions will be moderated, our threads will be shut down, and we might even get banned from the forum. All this is ok, as long as the rules which are enforced are clearly stated.
Then there are threads like the one seemingly about ASR and which was shut down not because the heavy contributors to that discussion were at odds with the community guidelines, but ābecause it had run its course many times overā, which is no clear reason at all, nor is it stated in the community guidelines what that even means. If I take on some naive outlook, I could argue that the thread about two- and four-legged furry friends has long since run its course, too, because itās mainly photography of the same friends, again and again. I donāt mind, and mods donāt mind, either, so what made that recently closed-down thread any different?
Was it just one moderatorās dislike of the discussion? Was action suggested to him by others? Saying that āit has run its courseā without any referral to violated guidelines or real reason just has a taste of an arbitrary decision, and I profoundly resent arbitrary decision-making, especially when guiding a community.
What would have been of Roonās support without a community to back it up strongly and for a very long time? My feeling simply is donāt play with that community, nor mess with it. State the rules, thatās your prerogative, but as long as the stated rules are being honored, let the community have their discussions, and if someone doesnāt like a topic or a thread, let her mute it and be over with it. But, if you decide to shut down some discussion, you owe to your community some explanation of the reasons. Just saying āit has run its courseā in my mind doesnāt cut it.
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The likelihood is that we are all adults, would it not be a good idea to be mature in our approach to this Roon community, we are here by invitation and we can engage in whatever way we want, bearing in mind that it is not our forum. At the end of the day Iām here for advice and information on how to make my music sound as good as it can be.
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Then it is considered childish to ask for clearly stated rules that should be followed, and clear communication of decisions being made about topics, threads and discussions?
Look, Iāll try to make another pointā¦ This whole debate started when a user erroneously assumed that his contributions to the thread had been the cause for it being shut down, and stated as much on this here thread. For his statement he was strongly and, in my mind, with unnecessarily harsh words rebuked by the same mod who had shut down the ASR thread in the first place. This mod sounded aggravated in his response, as if that user had willfully planted lies about the modās action.
At no point did it occur to him that precisely the lack of transparency, of clearly stated reasons, could induce users to wrongly assume their own contributions had been cause for the action. With transparently and comprehensibly stated arguments of the reasons for moderation, these misunderstandings can be avoided. Users wouldnāt feel alienated, the community as a whole would be feeling easier. I didnāt have any interest in the shut-down thread, but this whole incident strikes me as an example of opaque and yes, Iāll say it, bad moderation. There are always those who wonāt mind, whatever the decisions be, but others will feel offended.
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Thatās not what I intended and I suspect you know that. I suggested that when they have had āenoughā that they hand off to someone else, that to me implies a voluntary transfer of responsibility due to weariness/frustration/exhaustion or whatever the cause of āenoughā is. Itās common practice that people get relieved when they get tired.
Yours words my friend, I made no reference to anyone being considered childish, but rather that we could all be mature, a subtle but distinct difference.
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Thereās a stark difference between those, donāt you think?
The latter example qualifies for the guidelineās category Avoid Behaviors That Breed Incivility
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I donāt think that the closed thread qualified as such just yet, but again this goes to show my pointā¦ Had the mod made clear his reasoning, we wouldnāt have to second-guessā¦
And not only because I want to avoid being uncivil in the guidelineās sense, but because this Sunday morning is just glorious at this remote place in Colombiaās Magdalene river valley, Iāll take my leave now and wish you all a happy day!!
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Was the following not clear then?
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No, nor do I. I felt (could be wrong) that the implication in some posts by some posters was that the mods, in general, were not up to the task and that
at which point, I ventured to suggest, those 'someone elseās might wish that they hadnāt rushed to judgement so quickly 
May I advance three little points here:
- I have only been using Roon and frequenting this forum for less than five years; Iāve rarely, if ever, had a support issue unresolved - one way or another
- I doubt that there are many forum users, though (yourself included, I bet), who would not welcome a tighter and more streamlined (perhaps eventually separate) support structure. But can you see evidence in other areas (not to mention statements from Roonlabs) that suggest that this is something which Harman/Roonlabs is/are looking at now?
- in many cases the support I have received has been courtesy of the extreme and at times utterly astonishing expertise of other members; I suspect I may have learned more from individual dialogue (sometimes turning into valued online friendships), which might not necessarily have ensued from buy technical support teams - expert though they also obviously are. Maybe we should revisit this issue again in a few months?
Aha. Isnāt that where you can come in - and help them to understand your exact environment? To me it seems a near miracle that Roon can support so many (tens of?) thousands of possible hard- and software combinations.
Oh the must be distressing; Iāve obviously been lucky - in all those years of browsing many times a day Iāve seen but a couple of cases.
I think this thread has run its course - time for a mod to shut it down.
/s
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rolling on the floor laughing
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Iām surprised the ASR thread went on as long as it did. It got borderline nasty. The fact that the mods didnāt shut it down earlier is testament to their patience, tolerance and unswerving faith in human natureā¦
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