I've fallen a little out of love with the Roon forum 💔

[Shawn_H_CO (Shawn Huckaby)]

@Robem

It costs very little to communicate, dialog has the potential of turning a negative customer support experience into one where understanding, and ultimately increased customer satisfaction leads to a positive outcome. Being ghosted and kept totally in the dark leads to the opposite.

It’s such a core tenet of good public relations, and a complete mystery why so many companies get it so wrong. You always err on the side of too much communication vs. too little.

[Frank_Nickel]

Yes, that one

[Frank_Nickel]

That is exactly what happened. I repeatedly had to ask about the status of the issue.
And at some point there was only silence from the Support team and I gave up.

[Norman_Spector]

IMO it would be useful for Roon to open a topic entitled “Suggestions for improving user support"