I've fallen a little out of love with the Roon forum šŸ’”

In addition to muting a thread or user as suggested by (@)Suedkiez, you can also mute entire categories or subcategories:

Under you profile, select Prefence > + Tracking
Select one or more (sub)categories in the ā€œMutedā€ field

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There are threads I mute all the time, I must have muted this particular thread in question as I’ve no idea what is being discussed :slight_smile:

I’ve come to the realization, just like has been said above, that this forum really can be very toxic. I used to enjoy reading things here and getting ideas about system building and other cool stuff to do with Roon as a central part of my system. Has the community in general really gone down hill or is it me? I really do hope that an upcoming change to the RoonLabs business model addresses the support perspective. I have given up here as I have yet to receive any kind of positive outcome.

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Sounds to me as if we need some moderators to moderate the moderators… :upside_down_face:

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The world is getting more and more toxic, so it will trickle down to everything I’m afraid.

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Look, the moderators have to read all that stuff to moderate, and the posts were becoming incredibly prolix (without, IMO, much of anything new in terms of argumentation). Seems to me perfectly reasonable for a moderator to say, OK, enough, I can’t take this any more!

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Well, I disagree, and I’ll let it stand at that.

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At which point they should probably hand off to someone else and/or take a break.

Any forum can be happy if they find enough volunteer mods who are trustworthy, reliable, and willing to put in the time. The mods here do a great job.

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Streber :rofl:  

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Streber haben oft Recht :wink:
Anyway, I’ve been on enough forums and moderated mailinglists for the last 30+ years to know that it’s not easy to sustain.

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I have a funny feeling that:

  • the work the moderators do looks much easier than it is, and
  • that anyone else stepping up would (soon) find it as difficult; and find making such judgements just as hard.

I can only say, ā€œThanks, mods!ā€

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I don’t recall anyone here saying that the moderation tasks are easy.

To me, it’s not about the mods, it is about being forced to use this forum for support needs. It’s also about everyone thinking they are an expert in the way my network is setup. It’s also about the ā€œI’m fine you must be doing something wrongā€ crowd. It’s also about the way RoonLabs staff don’t respond to support issues.

My problem is not with players (moderators), it is the game (community forums) that I have a problem with.

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Or maybe people are just trying to help.

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But here you added to complaints about moderation and suggested changing mods because of moderation of a thread that had nothing to do with support and whose natural home would have been on ASR. It’s Roon’s curtesy that it could go on as long as it did.

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Guys… ā€žRoon Support Forumā€œ. If there was less noise and off-topic stuff, it would perhaps be easier to get help and/or use search :man_shrugging:

I dunno, Roon created all these other categories, and it’s not a bad strategy to attract people, I guess. It’s also called the Roon forum, not the Roon support forum.

It’s easy to just read, write, or search in Support, if one prefers. I do mostly that. Others talk about Music and never help anyone. That’s fine.

And if Roon mods let an off-topic (if the main topic is Roon) go on for a while and then pull the plug, I think that’s their prerogative and I don’t understand the ensuing wailing every time.

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There are plenty of off-topic threads going on forever… Talk about quadrupeds, Whisky, photography… Whatever. So it’s quite clear that Roon the company has no problem whatsoever with people coming here to talk about these very off-topic things.

Then there are community guidelines, which we are all strongly encouraged to follow. If we don’t, our contributions will be moderated, our threads will be shut down, and we might even get banned from the forum. All this is ok, as long as the rules which are enforced are clearly stated.

Then there are threads like the one seemingly about ASR and which was shut down not because the heavy contributors to that discussion were at odds with the community guidelines, but ā€˜because it had run its course many times over’, which is no clear reason at all, nor is it stated in the community guidelines what that even means. If I take on some naive outlook, I could argue that the thread about two- and four-legged furry friends has long since run its course, too, because it’s mainly photography of the same friends, again and again. I don’t mind, and mods don’t mind, either, so what made that recently closed-down thread any different?

Was it just one moderator’s dislike of the discussion? Was action suggested to him by others? Saying that ā€˜it has run its course’ without any referral to violated guidelines or real reason just has a taste of an arbitrary decision, and I profoundly resent arbitrary decision-making, especially when guiding a community.

What would have been of Roon’s support without a community to back it up strongly and for a very long time? My feeling simply is don’t play with that community, nor mess with it. State the rules, that’s your prerogative, but as long as the stated rules are being honored, let the community have their discussions, and if someone doesn’t like a topic or a thread, let her mute it and be over with it. But, if you decide to shut down some discussion, you owe to your community some explanation of the reasons. Just saying ā€˜it has run its course’ in my mind doesn’t cut it.

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The likelihood is that we are all adults, would it not be a good idea to be mature in our approach to this Roon community, we are here by invitation and we can engage in whatever way we want, bearing in mind that it is not our forum. At the end of the day I’m here for advice and information on how to make my music sound as good as it can be.

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Then it is considered childish to ask for clearly stated rules that should be followed, and clear communication of decisions being made about topics, threads and discussions?

Look, I’ll try to make another point… This whole debate started when a user erroneously assumed that his contributions to the thread had been the cause for it being shut down, and stated as much on this here thread. For his statement he was strongly and, in my mind, with unnecessarily harsh words rebuked by the same mod who had shut down the ASR thread in the first place. This mod sounded aggravated in his response, as if that user had willfully planted lies about the mod’s action.

At no point did it occur to him that precisely the lack of transparency, of clearly stated reasons, could induce users to wrongly assume their own contributions had been cause for the action. With transparently and comprehensibly stated arguments of the reasons for moderation, these misunderstandings can be avoided. Users wouldn’t feel alienated, the community as a whole would be feeling easier. I didn’t have any interest in the shut-down thread, but this whole incident strikes me as an example of opaque and yes, I’ll say it, bad moderation. There are always those who won’t mind, whatever the decisions be, but others will feel offended.

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