I've fallen a little out of love with the Roon forum šŸ’”

No worries, I know :kissing_closed_eyes:

Well. There are people who create several sock puppet accounts to write posts in support of each othersā€˜ views or to harass other members.

We as more or less normal people don’t get to see (and probably can’t imagine!) half of what needs to be dealt with behind the scenes.

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Hard to imagine being that bored.

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It is, but true story

I would forget I had created them and end up arguing with myself.

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I used to be schizophrenic, but now we are doing much better…

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How many moderators does this forum actually have? I may have the impression that it’s quite a few. The problem with these moderators is that like police officers they are human and different things may trigger a reaction from them, perfectly understandable imo. I have had a chat or two with @Carl and I feel that he’s trying to get everyone on the same page as best possible. Again these volunteers are each individuals and have different things that will elicit a response.
I just had a chat with a Roon employee and they clarified why a thread had been split and in the end it was agreed by both of us that it was much ado about nothing, not worthy of heartburn. I think we both found clarification and went away feeling good.
Take a breather, spin some music. Logout of the forum for the day. Sun will come up tomorrow and we can get back on and remember the golden rule.
We have a bunch of knowledgeable folks and fun to share here.

Excuse me if I rambled to much.

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All listed here: About - Roon Labs Community. You can get there from the hamburger menu of your account:

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@mjw is also regular.
@andybob
@ncpl I don’t see as often but also sometimes

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So now that we bothered them all with notifications, a big shout out to all of them and many thanks.

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So 36 under the title, 9 of our quite active volunteers. That’s a lot of humans with their own unique personalities and experiences.
Without writing another novel I will say that I think that overall they keep the forum in a healthy positive state. I have had some one on one conversations with a couple of the mods and feel that they can be fair but firm, and the best part is that they don’t seem to hold any grudges.
I think that some of these most recent comments in this thread have to do with the Titan CES announcement, I had poked fun at the flowery wording in the copy. I would like to publicly apologize to the marketing department if this felt disrespectful. It was only meant in jest. Many of the comments about the viability of this new product were a bit rough after all it’s just a CES press release so far. We should all be hopeful that Harman-Roon will be successful.

Let’s all have a good new year and be kind to one another :pray:
Rob

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Laughing at flowery language in a marketing release isn’t disrespectful IMO, it was flowery and I cringe when I read stuff like that.
People should point that out and point out other things, they need to see that feedback.

I don’t want to see a sterile forum, full of yes people singing kumbaya. We’re paying to use the service afterall.

My original remarks were because someone mentioned abuse specifically, criticism done constructively is fair game and I genuinely did laugh out loud at the marketing blurb.

I hope Roon sell millions of them, I wish I’d thought of it.

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It did. Not just change posts but delete them and then hide a thread where I explained what happened. Not the mods…Roon staff (Kevin IIRC).

Caused me to withdraw from the community for about 6 months and since then I’ve not felt the same about the community.

Here was the thread, which was (is?) hidden but not deleted:

To be clear, Kevin did PM me. But he effectively took control over what I could post on that matter and covered his and my tracks.

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I believe you. It’s just that I’m always cautious with such things that I haven’t seen with my own eyes. I fell for something similar in the past and it turned out to be wrong. (Not saying that it is wrong here, it’s just a matter of principle).

Thanks for posting the reference. I am in principle OK with editing posts if deemed necessary, but it should be marked as such

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I agree that moderation is a necessary part of a forum. But not that posts should be edited except to delete rules violations. Deleting my objection is what really lit my fuse. I’m over it…

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In my opinion they should delete the post rather than edit it.
Editing can totally change the post

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I don’t think there is a hard rule. 90% of a post can be fine, informative, etc., and the last paragraph turns into a rant calling Roon or other users names. It happens, and it’s not always best to delete it completely

I think it depends on the edit, I’ve seen mods edit a post to remove an email address in view, that’s acceptable and desirable IMO.
I get your point tho, if it’s removing text in a conversation it should never happen, if done in an underhand way that is not brought to the attention of the author or readers it borders on deceit, particularly when the meaning of the post changes.
Terrible behaviour.

Just happened to me… I find it disingenuous for support to suddenly engage with customers telling them that their unidentified albums are to blame for bad server performance, and that Roon wasn’t designed as a ā€˜file management system’… That Roon isn’t a file management system we all know, and most of us don’t even know exactly how many albums are non-identifiable, nor why this is suddenly to be considered as a problematic edge case for performance. I responded as much, and the post was deleted by, I believe, a support person.

It’s quite obvious that this forum’s tolerance for negative feedback is ever less, and in the whole I feel that it’s vastly better to simply stay away from this place. If it is not possible to say that a support person’s response is perceived as not quite ok, it’s better to remain wholly silent.

I sense a growing disenchantment of many long-time users, and this will not be reigned-in by heavy-handed forum moderation.

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Which is a shame because you have a lot to offer this community.