I’m fed up with Matrix Audio ignoring requests for updates to the Roon certification for the Element S. We have been told that certification is forthcoming soon and that Matrix Audio is working on a small bug, but that is obviously not the case.
I’m coming to the realization that there is something seriously wrong with the Element S and that perhaps Matrix will be unable to get Roon certification or is too inept to resolve the “small bug” identified by Roon.
This is astonishing given that “Roon Ready” certification is a central selling point of the Element S.
On top of that, it looks like Matrix has now chosen to just ignore their customers altogether. No update from Matrix for over a month, despite requests asking for a status update.
Matrix has shown awful customer service and very poor execution and implementation of the Element S. I’ve stopped using the Element S and have lost trust in Matrix Audio. I will NOT be buying any more Matrix products. There are a number of competing options in the streaming space that are doing a much better job of execution and implementation.