Noris:
I have an error message in Roon, which I’ve attached. Both ROON and SonicTransporter are running versions 1.7. What is this message requesting?
Hi @Herb_Goedecke,
Can you please try the following?
- Reboot your networking gear
- Reboot your SonicTransporter
- Log out and back into any streaming services via the
Roon Settings -> Servicestab.
Do any of these steps resolve this behavior?
Hi Noris:
- Rebooted network router (soft reboot) … no change.
- Rebooted SonicTransporter and UltraRendu … no change.
- Logged out of TIDAL and rebooted ROON on PC … no change
- Logged back into TIDAL … no change
The error message continues to insist that ROON needs software update.
Hi @Herb_Goedecke,
Can I please ask that you log out of TIDAL and back in via the Roon Settings -> Services tab and let me know the exact local time + date you perform this function? I would like to enable diagnostics on your SonicTransporter to see if we can gather further clues after receiving this info.
Hi Noris:
At 7:21pm on Friday March 20, 2020, I reconnected TIDAL after logging out again.
The error message continues …
Noris,
Re-booted everything again, just to be sure … including another re-boot of the Roon Server on the SonicTransporter.
Mysteriosly, the error message has not reappeared. I can only assume the problem has resolved
itself.
I wonder what caused this as I am unaware of any updates that were installed.
Thanks,
Herb…
Hi @Herb_Goedecke,
Glad to hear that the message disappeared with the latest reboot! There were some changes made in our latest release in this area, but I am hopefully that the issue on your end are resolved since the latest reboot. If the behavior re-occurs, just let us know and we can take another look!
All is good here now! Thanks, Noris.
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