Hi @jeffzaret ---- Thank you for the follow up, the continued feedback is appreciated!
Phone support is not something we offer at this time and given the nature of the issue you are experiencing I am not sure we’d even be able to make any progress over the phone. Rest assured that we solve issues everyday via the community site, so I am certain once we have some more details in regard to this issue you are experiencing (as asked above), we can begin to work through the problem.
Furthermore, in regard to your question:
“Another question is could I just back up the “artwork” from an older backup?”
I think it’s important to remember that a backup is going to contain numerous files, so there is no way to pick and choose what elements you want to restore from a backup that has been created. You can restore an entire backup but trying just to extract the “artwork” in this instances will not be possible.
-Eric