Missing tracks in imports on two different systems

I can’t seem to force Roon to recognize an album I have on my NAS – it misses three or four tracks which play fine in the windows player. The album is Sleater Kinney The Center Won’t Hold and the only special characters are an extra apostrophe in one of the tracks (all of them have one due to the title). Tried re-identifying, reanalyzing, rescanning deleting and then re-adding. I have also had this problem on a different system, with a different album (Oh Sees Smote Reverser) and a different drive type – a Mac drive. Only commonality is that they are both Bandcamp downloads, but both albums work fine in the other respective system.

Please help!

Hi @Archenemy,

First, I’d like to point out some documentation we have that may be helpful here. In our KB we have an article about Skipped Files and an article about why some files might be missing from Roon .

If you go to Settings > Library > Skipped Files do you see any of your missing files there?

I’d like to recommend looking at a couple of specific examples of tracks that did not get imported into Roon. Are they supported files? Are they showing up in Skipped Files? If it looks like they should be importing, let me know! Screenshots of these files in their storage location would be helpful for discovering what may be happening.