Roon Core Machine
Include your operating system and machine info (Model, CPU, RAM)
Networking Gear & Setup Details
Your network gear (model of routers/switches) and if on WiFi/Ethernet
Connected Audio Devices
Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)
Number of Tracks in Library
Tell us how large your music library is, eg. “30,000 tracks”
Description of Issue
Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!
My TEAC AI-501IDA is suddenly no longer recognized. But it still works for all other applications.
Moved to support.
Have you done basic troubleshooting like rebooting everything from the network outward?
Yes, I started the PC, the Rooncore and the Amplifer new
Only the Amp is not shown in the Roon list my Limm Magik in the other room is shown.
How is the teac connected?
Did you boot the network?
Teak is connected via USB to the SPDIF OUT and plays with TV Streaming perfect. Only the Roon software has lost the Amp. Yesterday everything was OK!!
Thanks for taking the time to write in, it’s great to see you on community again!
Before being able to better dig into your issue, please edit your original post to fill in more details on your setup. The more specific you can be, the better it will help the support team pin down potential solutions.
And just to start on a clean slate, please power down your core, router, and devices, and unplug them for a few minutes. From there, go ahead and restart them and see if you’re issue persists.
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