John, here’s a thread from several years ago. I think it illustrates my anger and experience with Mytek as well. Just like you, I was MORE FRUSTRATED than a one-legged cat trying to bury a turd on a frozen lake!
I’m including this because I think it provides additional long-standing evidence that Mytek’s service and general business practices have been deplorable for quite a long time.
But luckily, we’ve got this forum. Like you, I put in A LOT of time and effort calling, emailing, reading, and writing commentary, but it turned out that this was the best catalyst for eliciting a meaningful response and action. This community seems to carry some weight with Mytek/Michal. So don’t give up. Keep voicing your concerns. And with Michal involved, you should expect more meaningless, out-of-bounds, explanations and excuses. But keep calling them out on their ■■. It’s maddening I know, but we can’t give up until he make things right.
Again … THANKS TO THIS COMMUNITY, we have a voice with manufacturers. And although I had to learn the hard way with Mytek, I found a new way to avoid more bad experiences in the future. Now I known why, how, and where to do REAL research outside of the audio reviews and listening experiences.
Making a good-sounding product is only half the battle. The other half is making sure you genuinely support the products and the users. If you do that, they users will happily sing your praises. If you don’t, the community will let you know about it.