NAD M10 V3 is not Roon Ready (yet?)

I bought an M10 V3 (the brand-new M10 version) the day before yesterday and connected it up in my home. It is listed as Roon Ready on their website, but it turned out that the Roon Ready certification has not yet been completed. Roon is therefore refusing to activate the device.

The German NAD support could not give me a time frame for completion of certification. Has anybody heard from NAD directly about this?

I do not see the V3 version of the NAD M10 on the NAD partner page.

Both the original M10 and the M10 V2 are there and listed as Roon Ready, but the V3 is not.

By this, I take it you mean that it is listed as Roon Ready on the NAD website. If so, I suspect that that represents an ‘intent’ rather than a current state. It is certainly not authoratative from Roons point of view. It is quite possible that the M10 V3 includes the Roon Ready development kit software and it is just waiting on the certification process.

The V3, just like the original M10 and the M10 V2 before it, will have to go through Roon’s certification process. That can take an indeterminate amount of time even supposing the process has already started (which it may not have). Roon will not tell whether the certification process is ongoing, and they will not tell you how long it is likely to be before certification is granted.

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What’s happening?

· Other

Describe the issue

I contacted BluOS Support because my NAD M10 V3 is listed as "Uncertified" using the Nucleus One and the message is that the manufacturer has not yet completed certification for this device, their response was to contact Roon Labs because Roon Certification on New BluOS products is controlled by Roon Labs. Is there an update to this certification?

Do you know if I can connect the HDMI port on the Nucleus One can be connected to the HDMI/ARC input on the NAD M10 V3? Any suggestions?

The M10 V3 is listed as Roon Ready!

Describe your network setup

Xfinity router PN: CGM4331COM

Its not certified as its not past Roons certification. Roon do not and wont comment on this status, this is between them and the manufacturer. BluOS know this already they know the score as to how it all works.

As for HDMI no you cant use that as its a HDMI ARC port this is only for input from a HDMI ARC source, such as a TV its not a regular HDMI input. Computers dont support ARC its for TV output only to a sound system.

Always check properly before buying. Certification is never guaranteed on any new products and will be listed under Roons partners page. This is bad practice as per usual from manufacturers claiming one thing before its ready.

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Thank you for clarifying the HDMI question, I guess I’ll just have to wait on the NAD M10 V3 certification its just frustrating that the NAD M10 V3 is being advertised as Roon Ready.

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Yep same old bad practice from NAD, they do it with every model. Roon have to clamp down on their marketing as others say with a future update but NAD never do.

I am assuming that you could use AirPlay in the short term at least until it is Roon Ready Certified

Thanks, I’ll take a look into trying that.

I have had to do it for a couple of purchases where I jumped the gun between announcement and availability. Only a few days waiting for the firmware update to be released in both cases, but AirPlay 2 filled the gap in both cases.

I’m hoping its only a few days for a firmware update, right now its NAD BluOS and Roon Labs pointing fingers at each other.

This is always the way. There is a queue and hardware takes time to become certified.
Hopefully this will be a quick process as NAD and Bluesound have a lot of experience with the Roon Ready process. At least you will have a way to make it work in the short term and you will have forgotten all about t in a few months

If Roon ready status is important and you have no acceptable way of using it, I’d return it and buy it when it is properly certified, or buy an alternative.
We’re heading into holiday season, this will be on the certification queue, there’s no guarantee of how long this will take.

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Yes, this is the workaround for me too, as Roon runs on a Mac mini. I don’t know if Roon Nucleus or other streamers support it.

Anyway, it is disappointing that NAD advertises it this way.

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There is a work around, I can still use the NAD M10 V3 as an Other Network Device via AirPlay2 with the Nucleus One but I’m sure the streaming performance suffers.

Airplay will work.

However, you will lose the ability to group the M10 V3 to other Roon Ready endpoints if that is something that is important to you. You will of course, be able to group it with other Airplay endpoints but my understanding (I’ve never used Airplay) is that it is not so reliable.

Couldn’t agree more, not sure I would have bought the new NAD M10 V3 had I known and can’t get any kind of timeline as to when it will be certified.

I have the same issue, but now my M10 V3 is only showing as an Airplay 2 device, I don’t even see the “there is a problem with this device, uncertified” option. Is there a timeline for this to get solved? Airplay 2 is not ideal.

My M10 V3 still shows under the “roon ready” category as well:

But “Nicht zertifiziert” (“Not Certified”) means I can’t activate it.

Judging from the reactions here and on the internet I’d say there is no timeline. The international NAD site simply lists it as roon ready, the German site says “Roon Ready – Will be provided in a future update”.

the NAD M10 just had an BluOS-update and is now ROON Ready :smiley:

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