Network connectivity error with Roon services (ref#FAAIHU)

Support ARC: Port Forwarding Help
1

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

Describe the issue

{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"146.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192***********","found_upnp":true,"error":"Did not find UPnP service with WANIPConnection on network"}
}

Describe your network setup

I am with Plusnet

2

Looks like you need to enable/adjust your natpmp and/or upnp configuration in your router.

Heave a read here:

and here:

3

Hi @Andrew_Woodfine,

PlusNet may have implemented CG-NAT, which will block port forwarding. If you continue to receive error in Settings → ARC after reviewing the steps provide above to activate UPnP or set a manual port forwarding rule, then you might want to investigate installing Tailscale on your server and phone as an alternative method for connecting ARC.

4

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