Network connectivity issues impacting Roon device setup (ref#J9HOO8)

[Luis_Ruiz_Saiz_de_Ba (Luis Ruiz Saiz de Baranda)]

Network Setup

· I use a single personal router not provided by my ISP

ARC Status

· ARC is *Not Ready*

Roon Error Code

· “natpmp_autoconfig”: {“status”:“NotFound”}, “upnp_autoconfig”: {“status”:“NotFound”} }

Have you successfully located and enabled the UPnP or NAT-PMP settings in your router's web UI?

· UPnP is not listed in my router settings

· How would you like to continue with the network configuration?
I will configure port forwarding manually.

Have you created a manual TCP port forwarding according to the instructions?

· Yes

What status do you see when visiting Settings > Roon ARC in Roon?

· ARC is "Not Ready"

Select the Diagnostic Keyword or Text String

· Something else

Don't give up yet.

· I'm stuck. I'd like to create a post to ask Roon Community for help.

Describe the issue

{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"62.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"}
}

Describe your network setup

Vodafone Spain

[Wade_Oram]

In order to get ARC working you need either a port forwarding setup or a Tailscale setup.

However, I believe your ISP (Vodaphone in Spain) uses CG-NAT to supply you with a an Ip address, so port forwarding will not work. If this is the case, you will either have to get your ISP to give you a public ip address that supports port forwarding (and then you can set up port forwarding) or you will have to use Tailscale.

[connor]

Hi @Luis_Ruiz_Saiz_de_Ba,

@Wade_Oram is correct - your best course of action is to install Tailscale on your RoonServer machine and phone.

Please see here:

Tailscale Setup Instructions: MacOS RoonServer