Network Error due to Multiple NATs Detected (ref#3RSHO9)

[francesco.gasparini5 (Francesco Gasparini52)]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

Describe the issue

I'm having trouble with Roon ARC

Describe your network setup

{
"ipv6_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"93.fff.ggg.hhh","actual_external_ipv6":"fe80:aaa:aaa:aaa:bbb:ccc:ddd:eee","router_external_ip":"192.168.1.8"},
"status": "status": MultipleNatFound
,
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"192.168.68.1","found_upnp":true}
}

[daniel]

Hi @francesco.gasparini5,
Thanks for reaching out to us to ask about this issue. Are you using 2 routers? If so you need to put one of the routers into bridge mode. Please let us know if that fixes the issue for you.

You can read more about this here https://www.howtogeek.com/867942/what-is-router-bridge-mode/