Network Timeout and IP Configuration Failures (ref#G4E83X)

[thierry.durero]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"217.ggg.hhh.yyy","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"status":"NotFound"}
}

Describe your network setup

Router : Synology RT6600ax
Nas : Synology 923+
ROON SERVER on Nas

[Wade_Oram]

Have you set up port forwarding? There is no evidence in the above message to suggest that you have.

The guide for setting up port forwarding can be found at:

ARC Port Forwarding

In addition, there is a Port Forwarding trouble shooting guide at:

Port Forwarding Troubleshooting

[thierry.durero]

this is my router setup.

[noris]

Hi @thierry.durero ,

Welcome to the forum, and thanks for the screenshot! That does look like port forwarding is configured correctly. Can you confirm the model/manufacturer of your router? Have you tried to reboot the router and Roon Server yet?

[thierry.durero]

Hi Noris, My router is a Synology RT6600ax.
Ireboot both my router and my Nas (Synology 923+) as roon server is on that nas.

[noris]

Hi @thierry.durero ,

Can you try to change the port in both your router and the Roon ARC settings? Does that help?