NetworkError 504 Code on IPv4 Connectivity (ref#X4TDBB)

[John_Hill]

What’s happening?

· I'm having trouble with Roon ARC

What best describes your issue with ARC

· I can't log into ARC but I can log into Roon

How can we help?

· None of the above

Other options

· Other

Describe the issue

{
"ipv4_connectivity": {"status":"NetworkError","status_code":504,"error":"error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined"},
"external_ip": {"actual_external_ip":"98.aaa.bbb.ccc","actual_external_ipv6":"null","router_external_ip":"null"},
"natpmp_autoconfig": {"status":"NotFound"},
"upnp_autoconfig": {"server_ip":"10.0.0.1","found_upnp":true,"error":"s:ClientUPnPError718ConflictInMappingEntry"}
}

Describe your network setup

Starlink with their router, connected Orbi Mesh to it. I can't even log into Roon AND Roon Arc, even inside the house. Roon itself works fine with a mouse and keyboard, but can't connect using my phone or tablet. Accept remote connection is "on" in Roon settings.

[Wade_Oram]

The ‘ConflictInMappingEntry’ suggests that uPNP is requesting that the router forward connections on a port for which port forwarding is already set up. Since a connection can only be forwarded to one device, this results in a conflict. This can happen for a number of reasons.

The easiest way to fix this is to change the port number used by Roon. Instead of the default, or whatever it is currently set to, try changeing it to another port number between 1025 and 65535 inclusiive (the first 1024 ports are generally reserved for special purposes).

[noris]

Hi @John_Hill ,

Thanks for reaching out! @Wade_Oram is correct, since you have the conflict in mapping error, please try to use a different port and let us know if this helps!

[John_Hill]

I got it all working! Thanks!