I have a customer who just installed a Rockna Wavedream NET. We successfully setup the server. He selected the core and has had no trouble logging into Roon and under services has logged into Tidal and Qobuz without issue. Tidal does not appear to be synching. Qobuz says it is synching but the time is wildly wrong. It is saying that the last synch was 7 hours ago.
When he goes to search for music in Roon, nothing from Tidal or Qobuz are coming up. When he clicks on a playlist or genre, it says unavailable/unauthorized which makes no sense since he is logged in and both accounts are active.
He was using an Antipodes server prior without issue. I don’t know what modem he is using. We did update Roon software on the server earlier today. He has the latest version on his apple laptop and we did a fresh download from a phone or the Roon app and had the same issue.
He can access Tidal just fine through the Tidal app.
Please let me know what I can do to help troubleshoot with him. I am wondering if it is just something that is going to take a few hours to complete initial synchronization and will resolve itself tomorrow or if the change to a new server might be creating a port issue or something of that sort on his modem and/or router.
Thanks in advance.