No artwork or artist photo showing up on iPad

anon94274355 · September 30, 2021, 5:59pm

No artwork or artist photos showing up on iPad. Just started this morning (I have tried shutting down and restarting with no luck). No issues with iPhone or desktop. @noris

Toolio · October 1, 2021, 12:47pm

Any time I’ve had this problem I’ve been able to solve it by tinkering with DNS settings. Try changing the DNS in your iPad to Google,Cloudflare or Quad9. If you don’t want to do it manually try a free DNS changer app. There are some in the App Store. If that doesn’t work try changing the DNS on the Roon core device.

anon94274355 · October 1, 2021, 1:17pm

Thanks for the tip. I ended up deleting the app off the iPad and reinstalling a new one from the App Store and that has seemed to do the trick.

fietser · October 1, 2021, 1:18pm

Clean the cache could have done the same.

anon94274355 · October 1, 2021, 2:42pm

Thanks, good to know in case this happens again in the future.

Richard_Ducci · October 8, 2021, 6:50pm

I am getting the same problem across all of my remotes. Have restarted network, Core and individual devices. Am running latest versions on all and have cleared all caches on all remotes. Just started the other day - anybody have any other ideas?