It seems to me that Roon really don’t care much about customers who have bought lifetime subscriptions. When I post a new topic (problem), all that happens is that Roon hope someone in the Roon community will sort the problem for them and they do not bother to respond. After a few weeks you may get a response from Roon but this is not good customer service. I used to run a successful business which relied on rapid response to customer issues but Roon obviously don’t deem this necessary. Sorry for being cynical, but maybe Roon only cares about new or annual payment customers!
Basically all the songs in my playlist have the words ‘unavailable’ in red above the song title. Yet they are all still there in my music library and I can play them all individually. I have tried restarting my QNAP drive, roon Nucleus and also reinstalling a backup but nothing works. I don’t know what else to try. Any help would be much appreciated.
I don’t use either. These are just playlists from my personal music store. For example, I have a playlist that contains all Christmas Songs, all great saxophone solos, etc.
That’s Roon management’s concern and nothing a customer should have to think about. Roon’s support is not only sparse, it is ineffective and it is insufficient. We really shouldn’t do Roonsplaining, but should really tell things for what they are…
This is the feedback category, and one thing we all can do is to let a valid critical feedback stay unanswered. For the life of me I can’t grasp why there are some users who feel compelled to explain away any and every negative feedback other users throw at Roon. It’s not our task to deflect and answer critical feedback. Again, that’s what Roon management should do. And they don’t, because the Roonsplaining Army is their first and most convenient wall of defense…
It’s not about totally trashing Roon… I feel that calling a valid critique ‘totally trashing’ is discriminating against users who take it upon them to let Roon’s management know about their discontent. That’s what the feedback category is here for, don’t you think.
Playlists are linked to file paths you sure the location has not been deleted or moved out of the watched folder. Can you export out an excel of the playlist from Roon and check the paths it has match to where they are on your watched storage location.
I’ve been replying to @Peter_Goodman in his other thread. There’s definitely something odd about his Playlist links - they’ve been broken at some point.
Hi, and thank you for taking the trouble to reply.
I attach screenshots of a non-working playlist song and a working one from a new playlist I have created and I can plainly see the difference in the file data info. It’s pretty obvious, as you say, that something has gone wrong with my old playlists here. I definitely haven’t changed their location but I won’t waste any more of yours or Geoff’s time over this as I’ll just have to recreate them.
By the way, I love what roon offers and use it every day which is why it is very frustrating when something happens for no apparent reason and you can’t get a quick answer. However, I am not a ‘techie’ and there was nothing in their ‘support’ pages that had any relevance to my problem. Thus my frustration. I still think it is a bit much for roon to rely on their other customers to sort out these technical issues.
If you export playlist out of Roons as a csv you should be able to edit them in a text editor or excel to point to correct paths. Then import it back in.
I fully agree with you on Roons support by the way.
