Not being able to just tune into my music file

There has to be an answer to get me into my Roon account, but I am totally frustrated. And having it continue to happen from time to time. Everything has been going fine for the past months/couple of years until today. I thought I was throgh with the problem. Just to reiterate It’s is as I don’t have a membership.
No, I don’t wish to revive the old topic.None of them recognized me as having no membership. I need to have relief from my exclusion!