Nucleus not connecting

Support Nucleus Support
1

Roon Core Machine

Nucleus(rev B)
SN 54B2038BF23E

Networking Gear & Setup Details

Xfinty router. XFSETUP 86F8

No VPN

Connected Audio Devices

Stream Quboz only
Denafrapis Aries 2 dac

Number of Tracks in Library

Appox 2000 tracks

Description of Issue

Working fine for 2 years. Lost connection from app. No blue power light. App sees Nucleus as core but will not connect.

2

@Carlos_Perez, can you provide any more information or a screenshot on what you mean by this?

3

Hi @Carlos_Perez,
Thanks for letting us know about this issue. In addition @Robert_F’s questions were there any changes to your network or Roon updates that happened recently? Also try connecting your nucleus to a computer monitor with an HDMI cord and upload a picture of what shows up on the screen.

1 Like
5

Sorry this is an old problem that has been resolved. But I do have an issue with the Roon app on my iPhone 15 and iPad freezing and not responding. Need to exit Roon app and restart to work again.
Thank you

6

This is an issue that we have been working on. Some changes are coming soon that may help you out with this.

7

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