Nucleus and C4 not working properly


(Edward Lee) #1

Just bought a Nucleus to integrate with my C4 system. Dealer configured remotely while I was at work today. Testing it out tonigher and here’s what I see on my screen when I choose Listen > Nucleus. Is this something that I am doing wrong or something that the dealer needs to fix in the driver configuration? I do have Composter HE if needed. Thanks!


(Noris) #3

Hello @Edward_Lee,

That is the Nucleus HDMI output and it is to be expected. You can only stream audio out of the HDMI port, otherwise you will end up the screen you see listing just the BIOS information. In the previous thread you mentioned only routing audio, I was not aware that you would be also routing the video.

Does the audio aspect work as expected and is properly configured? If you’d like to display Roon Now Playing information, you’ll need to use a compatible Roon Display Output Device such as a Chromecast or a Web Browser.

– Noris


(Edward Lee) #4

If no video, how else am I supposed to browse my music library to select music to play? I’m totally confused.


(Noris) #5

I’m not sure I follow the question here @Edward_Lee. Roon doesn’t have a “ten foot” interface that allows browsing on a TV.

With a Nucleus, you have access to the normal remote platforms (like iOS, Android, Mac, and PC), as well as the ability to control Roon via Control4 or Crestron.

You should be able to use your remote for playback controls (play/pause/next track/prev track/volume) provided this was programmed, but I have not tested your specific remote in-house so I can’t comment on how track selection would look on it.

Can you let me know what the current navigation options are if you try and open up the Roon Zone on your remote? Maybe share a screenshot or two of the lists that you see?

We’d also be happy to speak further with your dealer to see what set of commands the remote can accept.

Thanks,
Noris


(Edward Lee) #6

The whole reason I bought the Nucleus is to control it with my C4 system. I control my C4 system with the SR260 remote. @noris, are you really telling me that the Nucleus doesn’t work with this control component of the C4 system? This is different than every other device I control with my C4. I really hope I’m misunderstanding. :frowning_face:


(Noris) #7

Hello @Edward_Lee,

I just spoke to the dev team regarding your case and we’re going to take a look at this for you – we’re not aware of any specific limitations but obviously we’d want to speak with your dealer to understand how they were planning to set this up.

The good news is that we actually have an SR260 in-house, so once we’ve spoken with your dealer and got a handle on the plan here, we should be able to schedule some testing and confirm what’s going wrong here. And obviously, we’ll do everything we can to get this up and running for you.

Can you please let us know your dealer information so that we can reach out directly to them and clarify this matter further?

Thanks,
Noris


(Edward Lee) #8

Hi @noris. Thanks for your reply! Is there an email address that I can reach you at? I got some additional feedback and questions from my dealer today. I’d like to loop you into that email thread. Thanks!


(Noris) #9

Hello @Edward_Lee,

We do all Roon support right here on Community, can you please post the questions you have in a private message addressed to me?

It would be great if your dealer could sign up on Community as well so that we have an active line of communication, we can certainly discuss via message if they wish to take the conversation to a more private setting.

Thanks,
Noris


(Ferris Bueller) #10

Hi @Edward_Lee,
I have the Roon Nucleus and Control4 system working fine from my Control4 remote, iOS App, and C4 screen interface. Use it daily and works like a champ. Even better now that I have access to Quboz via Roon’s interface.

Suggest you ask your C4 dealer to review the installation instructions for both the drivers required.

Good luck,
Richard


(Edward Lee) #11

Hi Richard,

Would you mind saying a bit more about how your system is configured?

I understand now what my issue. Just not sure there is a workaround unfortunately.

The issue is that when I select Roon Nucleus from the C4 screen, it changes the input to the HDMI port where the Nucleus is connected and thus AWAY from the HDMI port where the Control4 is connected.

Quite the dilemma which I had not anticipated.

Ironically, I have a Bluesound Pulse Flex in my kitchen that is also connected to the Roon Control4 driver. This works perfectly with the C4 onscreen display.


(Ferris Bueller) #12

Edward,
The only connection the Nucleus has to the C4 HC is via the LAN. I do not have use the HDMI on the Nucleus.

I don’t have a dealer’s Composer Pro, only Composer, to verify this - but what you describe must be a configuration issue that only your dealer can address. My Display continues to use the HC HMDI output after Roon is selected when navigating onscreen to the Listen icon.

As an engineer, I still find C4 configuration a bit clumsy and unnecessarily complicated and can see how an experienced dealer can easily misconfigure.

If you still have problems after the next try, I will be happy to ask my dealer to take pictures of my settings for you. Note that they remotely configured only using the Roon instructions for installation, and I provided only the IP of the Nucleus. From there it all worked great.

The only thing I am left wanting out of this C4 Roon driver, is for programatic control of selecting a playlist (I use Macros in Composer to start music in specific rooms at certain times of day).

Richard