A few years ago an Early Access update stopped my Nucleus+ from seeing my internal Samsung 4tb SSD . I had to start from scratch adding my music to the drive in a caddy attached directly to Nucleus+. I have just updated to the latest Early Access and after Roon restarted I had no music at all and it could not see the attached drive which , it appears , is no longer readable by other pcs . V.disappointed.
Hi @Moonloop,
Thanks for writing in to let us know about this issue. As a first troubleshooting step can you share a screenshot of your storage settings?
Hi Daniel,
Thanks for getting back. The first part of the image below is the original message after the update with no sign of the original drive . The New Volume drive mentioned below that is where I have started re-populating a replacement external WD 5tb drive . The original had 66k tracks so I have a long way to go yet.
I have not been able to read the original SSD or get any of the music off it unfortunately.
I see that while your Nucleus is on earlyaccess, all your other Roon remote devices are running the latest production build, which is known to cause odd issues. Could you please either move your Nucleus over to production, or move your remotes over to early access, and confirm you’re still having issues?
The original drive is also attached but not appearing in the list . Add Folder doesn’t see it as an option or on the network . Only the newer 'Baby Backup ’ drive is available .
To confirm, your ROONSTORAGE drive only contains your music files, correct? Nothing else, it’s not a drive you use for backups as well, correct?
From a fresh diagnostic scan, I’m not seeing any obvious errors in relation to the health of the drive, or of any corruption in relation to the drive.
Do you have any available backups that predate your issue? I’d be curious to see if that allows you proper access to the drive. Be sure to create a fresh backup before attempting a restore, just in case.
Hi , ROONSTORAGE only ever had Music on it . It is still attached but not seen by Nucleus+ . Newer external drive is Music Library 2019 as here trying to rebuild collection :
So if the drive cannot be accessed by 2 other Windows PCs when attached to them, it would seem to confirm that the problem lies with the drive (or the caddy)? Is it still under guarantee so that you can RMA it?
Warranty is gone on everything unfortunately , Nucleus+ , caddy (which still works ) and drive (which doesn’t ) .All worked perfectly well until the update so I guess I’m screwed .As a system , I expected longer life out it .
The last time there was a problem with an update , Nucleus+ lost the ability to recognise internal drives ( hence the caddy approach) , now , another update and it’s the drives fault
I really miss my Squeezebox
You have established that the external drive has failed, and you have posted a screenshot of your Nucleus’s Web Administration Interface page, which, as far as I can see, indicates that the Nucleus is running correctly.
You seem to have had a run of very bad luck, but I don’t think that the issues have anything to do with Roon updates; otherwise the forum would be flooded with similar complaints.
The fact that Roon never accept any responsibility for any mishaps is something that is trotted out regularly based on half/whole truths . I suggest a forum search for 'problems after updates ’ and you will see that , while not a flood , I am certainly not alone with these complaints.
Anyway , enough said . I am enjoying playing discs again and streaming to my more reliable players , so lesson learned !