Periodically unable to connect to Roon Core - [Solved - Netgear Orbi Router issue - Solved by Enabling IGMP Proxying]

[noris]

Hello @Craig_Reilly,

We have previously had reports of customer experiencing issues when using wireless extenders in their network. Is it possible that you are unable to connect to QNAP when your control devices are only on the extended network? You mentioned that you have several Netgear Gig switches, are they managed or un-manged switches? There have been reports that enabling flow control in the switch can help the detection of the Roon app, more information can be found here:

Not every switch is the same, not every protocol stream the same [Flow control on switch solved dropouts]

Just to share my experience on CAS streaming system troubleshooting experience on network related issue, where users may experience below problems : your mobile app can not locate your server stuttering sound output when streaming from a Roon server to a Roon bridge such as microRendu etc above may happens consistently with a particular switch / network, or randomly with the same switch. the problem often happen with HQP / NAA only, switch back to RAAT and problem gone Anyway if you swap w…

Are you able to reproduce the issue or does it only seem to occur randomly? If you temporarily remove the wireless extenders from the setup, does it seem to be more stable? Please let me know when you have a chance.

Thanks,
Noris