Please don’t put out updates on a Friday

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Dear Team Roon

Although the update put out on Friday 13th may have been a necessary evil due to security or whatever, it was less than ideal.

While we, the customers and forum users don’t know exactly what’s going on behind closed doors at Roon Towers, it’d be great if the management team recognised that putting out an update on Friday could lead to multiple issues. As such, they may need to make allowances for this and have one or two support staff on standby over the weekend to firefight.

I appreciate a banner was put up in the end, but it took a fair amount of time and a few users pushing for this before it happened.

It’d also be helpful for those who don’t visit the forum to put a banner on the top of Roon’s homepage of the website. Even pushing a message through to Roon client softwares to state there’s a backend issue and things might be slower than normal.

Little things like this go a long way.

As much as I hate working weekends, I do cover emergency out of normal hours call-out response. This weekend I’ve been out both days and I accept this as part of my job and the service I provide.

:innocent:

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You might switch your update in Roon, Settings\About, to “Ask before downloading any updates” (if you have not done it already)…

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when I was working all updates were Tuesday . Monday clear to finish off week -end / month end reporting then 4 days clear to fix what came up

Being a southern hemisphere brewery (imagine peak summer holidays coinciding with the Xmas rush) there were times of Change Freeze around Xmas and Easter

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This is fine for general releases, but if the update is suggested to be a security related update then I don’t think users will hold off updating.

And as it was recommended by Roon I understand why so many people would update. More so when there was a DDOS attack :man_shrugging:

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So maybe what you need is a selection to only update security releases when available and to update general releases on a particular day.

Or, set it to only update when asked and then set the notification level for the software releases thread to be notified of new topics (which should only be new release notifications).

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Not sure this really has much to do with wheather you accept updates automatically or not.

I think Flibble’s point (and it’s a valid one) is that if your pushing out an urgent security update last thing on a Friday

  • make provisions for some out-of-hours support over the weekend in case things go wrong

  • have better comms in place for when things do go south. Put a banner up / push an alert though to the Roon client and don’t rely solely on the goodwill of community moderators and forum members to keep your customers updated.