Roon hardware’s quality and reliability are horrendous. My Nucleus Plus bricked after a Roon software update 2 weeks past the 2 year warranty. The unit is placed in an A/V rack with good ventilation and clean power supply. The motherboard had to be replaced. Roon gave me a discount but still cost $500 to replace the board, and my dealer charged $200 for tech supports.
The replacement board bricked after 20 months, also after a Roon update. I’ve asked their tech support to escalate to their top management. They only gave me lip service, told me that’s within “industry standard”, and no special considerations for such premature failures under normal use. Roon charged $800 + tax to replace the motherboard. 2 motherboard failures in less than 4 years! To add insult to injury, they announced a $500 Nucleus One after I got my Nucleus Plus back from Roon that’s cheaper than repairing the Nucleus+. I truly regret purchasing hardware from Roon.