Hello, I know this is likely not a Roon issue, but I recently restarted TIDAL Hi-Fi and it seems to work fine on my iPhone, etc., but not through Roon. I have logged with correct account and Roon can “see” TIDAL and offer me anything on TIDAL, but when I click “Play”, honestly nothing happens. I …

Hello @Robert_Schaub1 , Glad to hear you were able to narrow down the issue to your TIDAL subscription and that Roon is working as expected. I am not sure how TIDAL’s pricing works in your country of residence but if you want, you can contact TIDAL support regarding this pricing change and ask them…

Hello @Robert_Schaub1 , Thanks for contacting support, I’d be happy to take a look over this issue with you. Can you please provide more information regarding your setup using this thread as a guide? [image] I'm having a problem with Roon -- how do I report it? Support Qu…

Hi noris, No, that’s not working even using “rm -r” under HIgh Sierra to fully delete Library/Roon/Cache. [Roon%20TIDAL%20Clear%20Cache] When I try to engage the same playlist via the Roon Remote App for iOS, it passively fails with these two (2) messages: "TIDAL: This track is not currently av…

Hello @Robert_Schaub1 , Thanks for providing the screenshots and confirming the issue. Since you have reported those two error messages that Roon is showing you, I am now wondering if this isn’t actually a TIDAL issue or if it just affects that specific endpoint. I have a few other questions/suggest…

Hi Norris, *** Can you please try playing Local Content and let me know if it works** Yes, that works as expected and really, really well. *** Can you try playing to another endpoint (zone)** I get precisely the same error trying to stream a TIDAL playlist to my Ayre QX-5 Twenty or my Bluesound …

Hello @Robert_Schaub1 , Thanks for answering my questions. The next step in troubleshooting here would be to enable diagnostics mode for your account, I have just tried to do so but it seems that there are no Cores active for this email address that you are posting to community from. Are you by any …

I was having a similar problem so I just logged out in the services screen for tidal in settings and logged in again. All came good

[image] wizardofoz: I was having a similar problem so I just logged out in the services screen for tidal in settings and logged in again. All came good Well, I tried that on my iPhone 7 and it did not fix a thing. I can try it on my iPad, my 13” MBP, or my 27” iMac that I use for Roon Server …

Hello @Robert_Schaub1 , Can you please manually send us the logs from your machine using the instructions I posted above (and copied here): [image] noris: Are you by any chance using another email address for your Core? If so can you please PM it to me so that I can enable diagnostics for the c…

Hi Again Noris, OK, my brain is not engaging tonight. I am using a different email address for Roon Server than on this forum for no good reason but just went to my iMac/server machine and forced my way into Library/Logs and zipped the logs for you. I don’t have DropBox. How should I deliver the zi…

Hello @Robert_Schaub1 , To start a private message you have to click on my username and press “Message”. Anything you posted in this thread will be public but I will start a private message with you shortly where you can PM me the email address and any other personal details. Thanks, Noris

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Problems with TIDAL Hi-Fi **In Roon Only**

Problems with TIDAL Hi-Fi In Roon Only