Roon will get to the bottom of this. They always do!
Yes, but I’m not sure…
The most recently added albums still aren’t there…
Do they syncing it manually?
Any news on this? Almost one week later, and still stuck with an unreliable library that might break at any time.
Seems to be working fine again
Torben
Hello,
I would like to provide an update.
My Roon libdary recovered automatically from 199 to 1595 Qobuz favorite albums without me making any changes. However, it has been stuck at 1595 for severel days. My Qobuz account contains 1617 favorite albums, so 22 albums are still missing. Is this still part of the known issue, or is there anything else I should do.
Thank you.
Hi Everyone,
Thanks for the reports and your patience; they helped us pin this down.
An update on the Qobuz sync issue
We’ve confirmed the cause: during a window on July 9–10, Qobuz’s servers intermittently returned incomplete data that still looked valid to Roon. As a result, Roon’s library sync treated missing favorites as intentional removals, and some libraries shrank or emptied out. Nothing was actually lost on Qobuz’s side, and as their servers recovered, most libraries have been repopulating on their own.
We don’t think Roon should ever act on incomplete data like this, so we’re working on a fix to make sync more resilient and protect your library in this situation. In the meantime, if your library looks reduced, we’d recommend avoiding repeated reinstalls or forced re-syncs, as those don’t help. We’ll post here as the fix progresses.
Thanks for bearing with us. 
5 Likes
Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· I have tried to restart system, log out and in again and sync playlists manually.
I have the latest build, it happens to all my playlists (local and Qobuz)
Tell us about your home network
· Router: Strong model 300 (Very old)
Hi, Things improved for a day, and Qobuz and Roon were briefly in sync, but that is no longer the case and hasn’t been for several days. And while I note this was a problem caused by Qobuz, it seems more than coincidental that things started to go wrong shortly after a Roon update. Whatever the cause, though, the problem persists and I don’t see any word about progress in fixing it. Could you let us know where things stand?
In the past when I added albums via Qobuz app and went into Roon and updated Qobuz it would add the newly added Qobuz albums directly to Roon. Not any longer. Anyone know why? Really feels like the Qobuz/Roon integration has gone stale over the last few months. Various problems and each update either app makes things worse.
Btw. No issue with Tidal same process.
Thanks.
Quick update. This morning, Roon started populating Qobuz albums again (after a manual sync. So sometimes it does help). But then stopped again. It feels as if a door between Roon and Qobuz keeps opening for a few minutes and then closes again. Whatever’s going on, though, it’s clear that sometimes things work again and most of the time they don’t.
Things are still unstable here as well. I have my albums, but one album I’ve recently removed has reappeared and cannot be removed.
It is quite disappointing that Roon cannot properly maintain the state of the library.
Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· Roon Server 2.70 (build 1671) on Mac mini M4 has stopped syncing newly added music from Qobuz apps. Music will only be added when added directly via Qobuz in Roon. This recently changed and was working fine on this build until a few days ago. Already tried logging out/back into Qobuz twice and restarting both Mac mini and Roon Server multiple times.
Tell us about your home network
· 1 meg fibre broadband on Más Movil router from Panama City. No VPN or switches etc.
Any idea where this stands and ETA for fixes? Thanks.
Stil not working. Any updates? Really boggles my mind how this just keeps moving backwards. And my Roon Subscription is due! Cmon let’s get this fixed. Silly. Simple.
@APV, all you are doing is creating noise. Roon has already provided an update, and the subject includes [Ticket In], which means it is on the development backlog.
Roon will not provide an ETA, and when there is news, an update will be posted here.
Just want Roon to work as it did in the past!
For a while now, I haven’t seen all my Qobuz Playlists in Roon when I go:
Roon → Playlists → Qobuz Playlists
But I do see them when I go:
Roon → Qobuz → (My Qobuz)
Why aren’t the playlists seen using both paths, I’m wondering? I see all the playlists on the Qobuz site.
I’ve tried this but not helping:
Re-authenticate account: Log out of your Qobuz account under Roon Settings > Services, restart your Roon Core, and log back in to force a fresh API handshake.
Hi! What’s not quite right with Roon?
· None of the above quite fits
None of the above quite fits
· None of these quite match
Tell us what's going on
· Roon won‘t sync my Qobuz favourites
Tell us about your home network
· Glasfiber, FRITZ!Box 7530 AX, No VPN