Netgear Orbi 760. With ethernet Connection to NAS.
Who is your internet service provider?
BRSK
Please list the make and model of your modem and router?
Netgear Orbi 760 to ISP Provided ONT Modem Nokia XS-010G-Q
Do you have any additional network hardware, like additional routers or managed switches?
No
Does your network have any VPNs, proxy servers, or enterprise-grade security?
no
Connected Audio Devices
All devices connected by Ethernet
Linn Akurate DSM
Linn Select DSM
Description of Issue -
What is the exact port forwarding error message you see in the Roon Settings → ARC tab?
I have set up Port Forwarding but continue to get the following diagnostics:
{
“ipv4_connectivity”: {“status”:“NetworkError”,“status_code”:504,“error”:“error: Error: ETIMEDOUT, response code: undefined, body: undefined connected? undefined”},
“external_ip”: {“actual_external_ip”:“67.aaa.bbb.ccc”,“actual_external_ipv6”:“null”,“router_external_ip”:“null”},
“status”: “status”: MultipleNatFound
,
“natpmp_autoconfig”: {“status”:“NotFound”},
“upnp_autoconfig”: {“server_ip”:“192.168.1.1”,“found_upnp”:true}
}
Advice appreciated.
The diagnostics you’ve provided suggest there is a redundant layer of network address translation preventing port forwarding.
This can either be at the local-network level (commonly as a result of two routers), or at the level of your service provider (in the form of carrier-grade NAT). Most likely, the cause is having two network devices: the ISP router, and the Orbi.
If your setup involves an ISP-provided gateway (modem/router combination) and your own third-party router:
In the web administration interface of the ISP-provided gateway (modem/router combination), enable Bridge Mode or equivalent, where the ISP-provided gateway does not have DHCP routing enabled.
Alternatively, if you have already created a manual port forwarding rule in your 3rd party router, you can add an additional rule to forward the port through the ISP/second router.
If you only have one router in your setup or your modem is already in Bridge mode, please take a look through our list of known router and internet service provider solutions, as other users may have already encountered the same situation: ISPs and Routers: List of Known Solutions and Workarounds
You can reach out directly to your service provider to ask if they support port forwarding; this question will often enough to prompt them to explain whether or not the carrier-grade NAT they’ve implemented can function with ARC.
More specifically, you can pass along the following questions:
Have you implemented carrier-grade NAT for my account level?
Have you fully implemented IPv6, or do you have IPv4 addresses available?
Can I request a static IPv4 address to support port forwarding?
Are there any ports you have reserved at the ISP level I should be aware of?
If you’re unable to locate an existing solution in our #support:port-forwarding-resources subcategory, please reach out to the Roon support team and include the following information:
What is the make and model of your modem and router?
Do you have any additional network hardware, like additional routers or managed switches?
Who is your internet service provider and what is your geographic region?
Is your Modem configured in Bridge Mode so that it operates only as a modem or do you have the ports forwarded on both?
Thank you for your patience. Since routine diagnostics from the last few weeks show ARC still might not have been able to connect in your setup, we have a few more precise suggestions:
There are traces in logs associated with your account that suggest there might be corporate- or enter-rise-grade security, VPNs, or similar on your network. Note that this will often trigger UPnP failures consistent with multiple NAT failures as our moderators described above.
We recommend disabling any network security and testing auto-configuration again.
Please pass along the make and model of your modem/router and any additional network hardware if the above step doesn’t help.