At that time I was on the other side of the experience and had to learn that sometimes the man in front of the computer is the problem. This will also apply to some of the problems mentioned here.
Of course, the experience that no software is perfect yet or would ever be perfect also applies to Roon and frustration and fascination will continue to alternate each other depending on the personal problem situation. I wish everyone a smoothly functioning technology and the team the strength to quickly correct real errors and problems.
I perceive an improved communication to this, but patience and effort is necessary on both sides (customer and supplier). Some may not be willing to read about solutions that have already been found, or may not dare to try what long-time users recommend.